Insurance
Resume examples

Promoted Allstate Insurance products and services in all endeavors by utilizing up-selling and innovative sales strategies. Advised clients on various asset protection insurance coverage options and utilizes an expert consultative selling approach with clients; known as a trusted advisor. Collaborates with external partners and the local community for referrals. Serves as a liaison between the agency and community to promote insurance products and services. Provides training to new hires on all products, services, sales, and computer systems.

• Awarded outstanding sales award by Allstate Life insurance and earned Sales Championship Commitment to Excellence.
• Optimized profitability by continually training, motivating, and mentoring sales associates during business strategies and decision-making processes.
• Facilitated an inclusive environment that encourages professional growth; Ensured all sales representatives complete sales and service education training; Increased participation rate by 30%.
• Recognized by managers as a self-motivated professional who consistently delivers outstanding results through problem-solving, communications, and interpersonal strengths.

Managed automobile insurance including motorcycle, RV, ATV, boat, and Mobile Home claims as part of special lines team across the state. Examined damages, evaluated practicality of repair versus replacement, prepare estimates; enter claim payments and new claims on a computer system.

• Reviewed insurance policies to determine coverage; investigated, evaluated, and settled claims while applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute towards a reduced loss ratio.
• Transmitted claims for payment or further investigation.
• Organized and worked with detailed office/warehouse records using specialized software to enter, access, search, and retrieve data.

Managed complex claims litigation, service standards, reporting procedures, statutory compliance, and efficient operation for 6 upper midwestern regions while serving as an expert on all issues related to severe commercial general liability claims and automobile claims including commercial equipment and toys(boat, motorcycle, RV). Built high-performing teams through hiring mentoring, and coaching while overseeing claims teams ranging from 8-10 employees. Provided strategic direction and leadership to the Nationwide Blue Ribbon glass program.

• Investigated, evaluated, and negotiated severe and complex claims and litigation to a successful resolution ensuring compliance with company quality standards, state, and federal regulations.
• Negotiated labor rates with vendors by utilizing data collected through analyzing market conditions during the claim processes while advocating for clients throughout the claims process to help clients reduce the cost of claims and provide clients with the necessary information to determine the best claims management approach for their organization.
• Maintained staff retention, efficiency, and morale even during the time of downsizing through engaging employees, generating a team environment, sharing business goals with staff, and creating action plans for managers.
• Facilitated Digital Claim processing; boosted performance and improved efficacy and productivity.
• Cultivated positive relationships with vendors to utilize their training resources to develop talent.
• Received Bravo Associate Recognition for people engagement; created an engaging and challenging work environment for the team resulting in high engagement results.
• Sustained employee engagement rate at top 5% across the nationwide teams for 3 consecutive years.
• Increased alternative parts utilization from 30% to 45%.