Insurance
Resume examples

Engaging role utilizing transferrable skills from previous client-facing roles in the retail industry.

• Leveraged sales and customer service expertise to exceed consistently sales targets.
• Generated new leads through cold calls and effective communications skills.
• Successfully optimized customer satisfaction and increased customer loyalty by 18%.
• Worked to resolve client complaints to ensure overall satisfaction.

Examined coverage and liability of various claimants and evaluated all evidence with the goal of creating positive conclusions.

• Investigated first-party property and injury claims and provided written estimates using Xactimate.
• Ensured prompt and accurate delivery of claims documents according to policy period and organization’s budget guidelines.
• Prepared damages appraisal by interviewing parties and witnesses and conducted claims evaluation supported with relevant photos and diagrams.
• Maintained claims resolution documents accuracy standards up to the mark, and consistently met high quality, completeness, and auditing metrics.
• Conducted in-person interviews with claimants leveraging problem-solving and strategic thinking approaches to expedite claim resolution.