Customer service representative
Resume examples

Served as the primary point of contact for clients enrolled in company’s needs-based programs. Provided the connection between our Product Development and Sales teams. Demonstrated hard work ethic coupled with an upbeat, positive attitude, and strong attention to detail.

• Reduced service calls 10% by adding KSA section to service webpage.
• Worked closely with customers and product managers to provide rapid and accurate service.
• Utilized appropriate resources and materials to resolve client inquiries or concerns with limited escalation to supervisors.
• Developed and maintained positive client relations and coordinates with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

• Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
• Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
• Exhibits perseverance and ability to overcome unanticipated obstacles.

Worked for an electronics store handling customer inquiries and purchases.

• Conducted price and feature comparisons to encourage customers to purchase items.
• Kept track of stock and inventory and noted items that needed to be ordered.
• Explained in detail how various items functioned and operated to customers.
• Filed information on customers pertaining to return purchases.
• Inspected items for defectiveness and reported any issues to store manager.
• Maintained a polite and professional demeanor when interacting with customers.
• Organized displaced items on shelves and cleaned up store aisles.
• Informed customers on deals and specials for specific items.

Resolved 200+ client inquiries each week via phone, email, and social media pages (Facebook, Twitter, and Instagram). Spearheaded process improvements and trained 5 customer service staff on call handling, problem-solving, and client relationship establishment and maintenance. 

• Awarded customer service representative of the year consecutively from 2017 to 2021 courtesy of best-in-class support and service to customers both in-person or over the phone.
• Leveraged customer complaints data in suggesting revolutionary process and service enhancement strategies, reducing customer churn by 8%.

Multifaceted position encompassing client behavior and market research to implement innovative customer service policies to boost sales and surpass set KPIs.

• Appointed as supervisor to a team of customer service associates to define goals, delegate tasks and ensure compliance with outlined customer service standards.
• Worked with other department leaders to develop strategies to meet defined corporate goals and optimize staff performance.
• Create targeted outreach and digital campaigns in collaboration with the sales department to increase customer engagement and gather customer insights to improve service standards.
• Routinely monitored the service floor to ensure associates complied with service standards. Intervened and provided additional support as needed to ensure optimum customer satisfaction.