Customer service representative
Resume examples

Advised customers on products, services, and current promotions, by identifying and recommending appropriate products and services based on their needs and preferences.

• Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
• Created and maintained customer loyalty through excellent customer interactions.
• Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
• Welcomed new customers and transferred warm leads to sales department.
• Participated in on-going training and development.
• Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

Customer-facing position requiring constant interaction with clients and regular updates on latest market trends and product offerings.

• On-boarded as a trainee and officially hired as a customer service associate after the conclusion of internship.
• Worked under the direct supervision of the department manager, along with 4 other interns to perform required duties in compliance with service standards.
• Developed an in-depth knowledge of product offerings and market trends to provide clients with educate responses to their inquiries.
• Executed routine market research and studied customer behavior patterns as directed by supervisors to facilitate the development of innovative customer service policies.

Performed customer service duties for an independently owned clothing store.

• Assisted customers with purchasing and returning of items.
• Relayed customer feedback to the manager/owner of the store.
• Printed receipts and recorded debit and credit card payments.
• Answered questions addressed by customers clearly and thoughtfully.
• Greeted and welcomed customers who entered the store.
• Cleaned up and re-arranged items in store.
• Informed customers about discounts and specials.
• Decorated store during seasonal and holiday months.
• Advertised and promoted items and services on social media.
• Created “sale” signs for use during clearances.