Customer service representative

12Customer service representative resume examples found

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Customer service representative Customer service associate Retail customer service representative

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Entry level Experienced Senior

Senior

Responded to client requests and anticipate needs by answering general inquiries, addressing any problems or concerns, and ensuring a successful program experience. Analyzed client concerns through demonstrated effective listening, and provided solutions in a timely and efficient manner.

Reduced customer attrition 80% by designing and executing new service offering.
Provided a best-in-class client service experience over the phone and other communication channels.
Developed and maintained positive client relations and coordinated with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

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Retail customer service representative

Senior

Represented a moderately large drugstore attending to customers’ needs and inquiries.

Provided premiere service to customers by welcoming them to store and answering all questions that they posed regarding store items, customer service, and payment options.
Settled disputes with customers by resolving issues in a calm and negotiable fashion.
Performed daily bookkeeping procedures such as balancing budget and preparing deposits.
Recorded stock and inventory of items daily and placed orders on items that needed to be replaced.
Supervised and trained junior staff and wrote up job performance evaluations.
Applied knowledge and expertise of store products to help customers make informed decisions on purchases.

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