Customer service manager

Customer service manager
Resume examples

Resume Examples Objectives and summaries
Customer service manager
Customer service manager
Resume examples
Resume Examples Objectives and summaries

Customer service manager

Experienced

Bring excellent customer service to customers by meeting standards for service delivery. Ensure all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinate logistics for truck deliveries, manage financial processes.

  • Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
  • Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
  • Achieve KPI’s and manage team performances to help them meet their KPI’s.
  • Manage and execute Shrink and Safety programs.

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Customer service manager

Senior

Oversees stellar customer satisfaction by anticipating and proactively meeting customer needs before they arise. Train, observe and coach sales floor customer experience teams.

  • Co-created a new consulting service delivery process that reduced wait times for new customers by up to 10 minutes.
  • Discovered and resolved financial discrepancies that resulted in recovery of $7k in additional revenues annually.
  • Piloted the performance management process to support Talent Development.
  • Generate relationships with customers and key stakeholders, leveraging close working relationships with management to encourage positive customer experiences.

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