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Call center agent

Call center agent
Resume examples

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Call center agent
Call center agent
Resume examples
Resume Examples Objectives and summaries Templates

3Call center agent resume examples found

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Call center resume examples
Call center representative Call center agent Call center supervisor Call center manager
Experience level
Entry level Experienced

Call center agent

Experienced

Complex role requiring strong communication and crisis management skills to deliver impeccable service to customers.

  • Managed incoming and outgoing calls from the center to keep customers informed on latest product offerings and updates.
  • Provided remote assistance to clients to help them navigate the company website and new products.
  • Collaborated with other team leads within the department to improve customer service policies and quality.
  • Oversaw onboarding processes for new hires and ensured adherence to established standards.
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Call center agent

Experienced

Quickly respond to customer email and chats to supply information, answer questions, confirm or schedule appointments, and confirm customer information. Ensure that all incoming sales inquiries are answered promptly, professionally, and according to script.

  • Reduced overall call time from 20 to 10 minutes by writing and implementing new script with more streamlined call focus.
  • Use mutual database to log customer information and reduce database clutter by consolidating information.
  • Conduct customer service and surveys over the phone and accurately record responses.
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