System administrator
Resume examples

Worked to resolve 50+ service tickets and troubleshooting requests on a daily basis. Collaborated with colleagues and users to build and maintain crucial relationships.

• Leveraged communication skills to handle support tickets as they came in.
• Worked with users to diagnose issues, provide remote and onsite assistance, and provide relevant application training.
• Partnered with colleagues and supervisors to escalate complex or advanced problems for immediate resolution.

Spearheaded formation and management of website topology documentation to improve internal / external site usability and speed up navigation by 20%. Maintained sitemap during site growth and optimization periods.

• Interviewed employee and client users to determine need for streamlined site access and documented resource.
• Drafted sitemap and presented to leadership for approval.
• Maintained documentation and expanded site information as new sites were integrated.

Ensured the reliable operation of the company’s computer networks under the general supervision and direction of the IT Department Supervisor. Tasked with planning, developing, installing, configuring, and maintaining all network software, hardware, and communication components.

• Utilized enterprise technologies to design, deploy and manage company-wide systems including mail, document imaging, and web services.
• Obtained third-party vendor quotes for service support and equipment to replace or upgrade operating systems.
• Worked with application developers to ensure new network applications perform as expected and do not affect existing applications.
• Requested to design and monitor performance tests and present analysis to systems management and business partners.
• Identified necessary changes in the company’s network system, software and hardware, and provided suggestions to the leadership team.

Trained staff to efficiently and accurately use computer software, wrote instruction guides and manuals, and consulted the management team on necessary software and hardware updates. Conducted regular tests to ensure quality and functionality while brainstorming methods of improvement.

• Analyzed network systems, defined problems, and created and proposed solutions that were cost-effective and aligned with the organization’s goals and initiatives.
• Researched and selected a new database management system by reviewing design, feasibility studies, cost estimates, and impact analysis.
• Tested the acceptance of system changes and performed analysis on system and process measurements.
• Installed and configured data management software for the organization and maintained upgrades, patches, and tools.
• Provided required organizational technical support for both production and project-related activities.

Drafted and distributed application workflow and best practices documentation, which improved IT operational efficiency by 30% companywide. Studied new software to provide accurate information as subject matter expert (SME).

• Partnered with leadership and stakeholders to understand upcoming system migration initiative.
• Analyzed application workflows and guidelines to determine optimal operational strategies.
• Wrote detailed and easily understood documentation for cross-departmental use.
• Submitted completed documents to senior leadership team for revisions and approval.
• Distributed final reference documents across IT, development, and customer service departments for integration.