Sales associate
Resume examples

Delivered exceptional customer experience by engaging in conversation, learning customer needs, and recommending products. Ensured product is available and easy to shop by filling merchandise gaps on shelves and staging product in an attractive, non-cluttered manner. Continually delivered on sales goals in conjunction with team.

• Engaged with 30-50 customers each shift, building rapport and suggesting items.
• Identified opportunities for cross-sales and up-selling, averaging $750 in additional sales per week.
• Created inviting store displays that attract dozens of shoppers every day.
• Performed store resets, balance cash drawers and locked up store each night.
• Recognized as top performer in the store and top 10% within region.

Worked with team to provide service to store guests within department. Made tailored product suggestions and presented merchandise to customers. Processed card and cash payments swiftly and accurately.

• Greeted and assisted up to 100 customers daily.
• Processed card and cash payments swiftly and accurately.
• Retrieved new products from back room and display them on racks and shelves.
• Maintained clean and inviting men’s clothing section by restocking items from dressing rooms and tidying up disorganized racks.
• Contributed to store’s 4.8 out of 5 customer satisfaction rating.

Nurtured lasting business relationships with customers to grow sales, client base, and customer loyalty. Oversaw customer service and retention, inventory, routine staff training, merchandising, and periodic store re-organizations.

• Ideated and implemented new marketing strategies for three slow-moving products, instigating a 31% increase in sales within 6 months.
• Suggested a new initiative that involved large-quantity product sales to other businesses, transferring the risks of holding onto large quantities of stock.
• Propelled business development by reaching out to potential clients through cold calling, increasing the overall sales by 40%.

Provided exceptional customer service and enhanced the shopping experience by resolving customer complaints, participating in the display of stock, and keeping the retailing floor and stock sections neatly organized.

• Promoted customer satisfaction by exhibiting a professional and friendly attitude when responding to client queries, demonstrating the use of products, and resolving complaints.
• Leveraged in-depth knowledge of all the stocked items in providing detailed explanations to customers and persuading/convincing them to make purchases.
• Maintained up-to-date knowledge of promotional events, utilizing this information in promoting the store’s traffic and sales.

Served as team lead, allocating work to 3 sales associates. Proactively addressed store needs by analyzing customer flow, product availability, and more in order to optimize the shopping experience. Implemented active selling techniques and model skills to junior colleagues. Recommended products to customers and processed purchases.

• Trained new associates and serve as a role model for job shadowing during their first week.
• Assisted store manager with interviewing, hiring, and store planograms.
• Optimized backroom processes, including organization and layout, in order to accelerate merchandise replenishment.
• Suggested new “floater” system during peak seasons that has resulted in faster checkout times and happier customers.
• Identified 3 incidents of theft, quickly alerting security and saving several valuable items from being stolen.

Aided customers with purchases in the high-volume store. Answered queries and provided product demonstrations by maintaining up-to-date product knowledge of all the stocked products. Maintained a well-organized store and properly labeled products. 

• Enhanced the customer shopping experience by recommending, locating, and reaching out for the most appropriate products that met the customers’ needs.
• Positioned the store as a leader in customer service by delivering impactful service improvement recommendations that grew the store’s traffic from 5000 per month to over 8000.

Handled-various sales promotion tasks including indorsing merchandise based on the customers’ requirements, demonstrating the use and care for various products, responding to client queries, and informing customers of discounts, prices, and warranties.

• Developed and implemented captivating sales promotions that fostered a 30% increase in the overall sales; the highest within the past 6 years.
• Led a team of 4 junior sales associates in designing tactical sales solutions, continually achieving/surpassing the set monthly, quarterly, and yearly sales targets.
• Developed a customer loyalty program that triggered an average increase in individual customer purchases by 40%.