Sales associate
Resume examples

Delivered exceptional customer experience by engaging in conversation, learning customer needs, and recommending products. Ensured product is available and easy to shop by filling merchandise gaps on shelves and staging product in an attractive, non-cluttered manner. Continually delivered on sales goals in conjunction with team.

• Engaged with 30-50 customers each shift, building rapport and suggesting items.
• Identified opportunities for cross-sales and up-selling, averaging $750 in additional sales per week.
• Created inviting store displays that attract dozens of shoppers every day.
• Performed store resets, balance cash drawers and locked up store each night.
• Recognized as top performer in the store and top 10% within region.

Nurtured lasting business relationships with customers to grow sales, client base, and customer loyalty. Oversaw customer service and retention, inventory, routine staff training, merchandising, and periodic store re-organizations.

• Ideated and implemented new marketing strategies for three slow-moving products, instigating a 31% increase in sales within 6 months.
• Suggested a new initiative that involved large-quantity product sales to other businesses, transferring the risks of holding onto large quantities of stock.
• Propelled business development by reaching out to potential clients through cold calling, increasing the overall sales by 40%.

Aided customers with purchases in the high-volume store. Answered queries and provided product demonstrations by maintaining up-to-date product knowledge of all the stocked products. Maintained a well-organized store and properly labeled products. 

• Enhanced the customer shopping experience by recommending, locating, and reaching out for the most appropriate products that met the customers’ needs.
• Positioned the store as a leader in customer service by delivering impactful service improvement recommendations that grew the store’s traffic from 5000 per month to over 8000.