Sales associate
Resume examples

Delivered exceptional customer experience by engaging in conversation, learning customer needs, and recommending products. Ensured product is available and easy to shop by filling merchandise gaps on shelves and staging product in an attractive, non-cluttered manner. Continually delivered on sales goals in conjunction with team.

• Engaged with 30-50 customers each shift, building rapport and suggesting items.
• Identified opportunities for cross-sales and up-selling, averaging $750 in additional sales per week.
• Created inviting store displays that attract dozens of shoppers every day.
• Performed store resets, balance cash drawers and locked up store each night.
• Recognized as top performer in the store and top 10% within region.

Greet and assist customers in identifying products that meet their needs. Check out guests, processing both card and cash payments accurately. Multitask on a daily basis, performing responsibilities like answering phone, stocking shelves, and other tasks that arise.

• Work on morning shift, completing product markdowns before the end of the weekly cycle.
• Help dozens of customers daily, both on the phone and in the store.
• Proactively replenish merchandise by moving products from stock room to shelves.
• Earned Employee of the Month in July 2020 due to exceptional customer service and willingness to go above and beyond to support team.
• Identify opportunities for upselling and recommend products to customers in order to drive sales.

Responsible for providing information to customers to help them make informed purchasing decisions. Maintained store premises by cleaning and organizing items.

• Greeted and welcomed customers.
• Answered questions about store products and services with thorough and accurate information.
• Managed cash and credit transactions.
• Resolved customer disputes in accordance with store policies.
• Reported issues with products and customers to store manager.
• Collaborated with sales teams to create effective marketing strategies.
• Created sales and clearance signs for display.
• Wrote up purchasing orders for frequently sold-out items.
• Adhered to dress code enforced by management.

Procured products, materials, and supplies for business operations and individual customer requirements. Worked with contractors and subcontractors to allocate materials accordingly. Processed MRO requisitions and maintain records of all purchases and deliveries.

• Coordinated proposals, contracts, and purchase orders with over 20 vendors and suppliers.
• Ordered up to $300,000 in materials and supplies each month, proactively replenishing inventory to avoid shortages and delays.
• Obtained and evaluated quotes from suppliers, working with head buyer to select best offer.
• Negotiated new contract with vendor, saving company $10,000 annually.
• Reduced spending on 1 material by identifying new supplier who offered the same quality material at a lower cost.

Worked with team to provide service to store guests within department. Made tailored product suggestions and presented merchandise to customers. Processed card and cash payments swiftly and accurately.

• Greeted and assisted up to 100 customers daily.
• Processed card and cash payments swiftly and accurately.
• Retrieved new products from back room and display them on racks and shelves.
• Maintained clean and inviting men’s clothing section by restocking items from dressing rooms and tidying up disorganized racks.
• Contributed to store’s 4.8 out of 5 customer satisfaction rating.

Explained exchange and return policies to accept and enforce merchandise for replacement and refund with different products.

• Maintained the sales floor by updating pricing, restocking shelves, and managing inventory.
• Followed organizational safety norms and regulations to manage a safe workplace.
• Accompanied the POS system's processes and procedures when operating the cash register.
• Reported suspicious incidents and behaviors to aid in theft prevention.
• Greeted clients with friendly conduct and competent support to drive sales and establish loyalty.
• Kept the working area presentable with daily cleaning and organizing of products.
• Processed customer returns and purchases via credit card or debit card.

Provide outstanding customer service as the first point of contact for prospective and current customers. Respond to customer questions and concerns, promptly resolving issues and escalating concerns when needed. Create quotes for customers and explain benefits of services.

• Advise customers on products and services, maintaining knowledge of 3 different lines of business and 10 different services offered.
• Upsell products to customers, generating at least $10,000 in additional monthly revenue.
• Design promotional offers and create all digital materials for email and web advertising.
• Enroll up to 100 new clients per month into various services.
• Work collaboratively with sales, marketing, and business management teams to ensure smooth sales operations and happy customers.

Responsible for selecting inventory for sale and display in retail store. Tracked sales trends to adapt to market demands.

• Surveyed customers to determine purchasing habits and consumer needs.
• Observed and evaluated sales trends in industry and adapted accordingly.
• Resolved issues with product suppliers.
• Evaluated purchase orders for quality and sustainability.
• Worked with supply chain management to track orders for efficient delivery of products.
• Recorded and filed closed purchase orders.
• Managed the replenishment of products to ensure adequate supply.
• Researched marketplace for pricing changes and availability of products.
• Followed established practices to gather quotes.

Nurtured lasting business relationships with customers to grow sales, client base, and customer loyalty. Oversaw customer service and retention, inventory, routine staff training, merchandising, and periodic store re-organizations.

• Ideated and implemented new marketing strategies for three slow-moving products, instigating a 31% increase in sales within 6 months.
• Suggested a new initiative that involved large-quantity product sales to other businesses, transferring the risks of holding onto large quantities of stock.
• Propelled business development by reaching out to potential clients through cold calling, increasing the overall sales by 40%.