Hospitality

Hospitality
Resume examples

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Hospitality
Hospitality
Resume examples

6Hospitality resume examples found

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Experience level

Hostess

Entry level

Delivered exceptional customer service at the front office by welcoming customers and making seating arrangements while providing attentive service all the time. Answered multiple phone lines and handed menus while maintaining a waitlist of patrons during busy meal service.

  • Greeted customers ranging from 20-40 daily at busy restaurant located downtown.
  • Managed all cash and credit transactions accurately and efficiently while utilizing a POS computer system for automated order taking.
  • Prepared seating arrangement and dining flow by constantly monitoring restaurant customer.

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Hostess

Experienced

Delivered friendly and efficient service to ensure a pleasant dining experience for guests by handling incoming customer calls and warmly welcoming customers to the restaurant with a smile. Suggested menu items and specialty beverages according to restaurant specifications. Made recommendations and shared additional information concerning guest services upon request.

  • Collaborated with kitchen staff and other team members to ensure timely and accurate food preparation.
  • Communicate with kitchen staff regarding food allergies and other food preparation requirements requested by customers.
  • Maintained inventory levels of alcohol and bar supplies and managed daily financial analysis and reporting.
  • Checked products for quality and resolve issues promptly and with courtesy.
  • Collaborated with the management team to assist with the planning and coordination of events.

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Hostess

Senior

Provided hospitality services to VIP guests by managing reservations collaborating with bar and kitchen staff regarding the arrival of VIP guests. Drove revenue through cultivating positive relationships with the guests to build loyalty and repeat business. Leverage consultative selling approach to identify key trends, uncover customer needs to improve sales while effectively communicating with guests regarding events and services.

  • Generated $10K weekly sales through VIP table reservations at the assigned venue.
  • Booked 2+ high-profile reservations per week ensuring all guests' information are entered accurately.
  • Maintained website and boosted customer traffic through online advertising (Facebook, Instagram, Twitter).
  • Generated prospective leads by utilizing social media tools which increased 100 VIP guest check-ins boosting sales.

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Hotel front desk

Senior

Greeted customers while performing check-in/check-out procedures for arriving guests utilizing manual and computerized methods ensuring guest satisfaction is an all-time high. Accurately calculated posts monies, receipts, and guest accounts using proper cash handling methods and established company procedures.

  • Answered all inbound calls and reserved accommodation by effectively communicating hotel rates and information.
  • Grew revenue by increasing occupancy by leveraging upselling techniques.
  • Handled cash transactions at the front desk ensuring compliance with hotel policies and state and federal regulations.

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Hotel front desk

Experienced

Performed daily financial analysis, inventory checks, by auditing POS journals to break down revenue, servers’ fees, tips, paid out, and settlements by the cashier. Updated front office system revenue expenses and allowances to generate daily financial reports.

  • Created a customer-centric environment resulting in a memorable dining experience to propel customer satisfaction, retention, brand awareness, and loyalty.
  • Achieved 100% performance rating in all internal and external surveys.
  • Served as the first point of contact for resolving all issues concerning customer care and quality.
  • Grew customer base by delivering excellent communication skills, hospitality, and upselling techniques.
  • Collaborated with kitchen staff and other team members to ensure timely and accurate food preparation.
  • Worked with the management team to assist with the planning and coordination of events.

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Hotel manager

Senior

Managed a leading multi-million-dollar luxury hotel with 700 rooms and 120,000 square feet of meeting space. Built and maintained effective customer relationships with all decision-makers and influencers across multi-entity functions. Automated business processes while creating business plans and improving team performance.

  • Monitored, analyzed the market, and drove sales to ensure company sales & goals were achieved. Researched potential new markets, maintain existing customer relationships and long-term partnerships.
  • Implemented cloud-based Advanced Module of Sales & Event Management system across 5 departments.
  • Generated $2M+ room revenue while exceeding RevPAR goals and building exceptional loyal guest relationships.
  • Improved bottom-line profitability by negotiating advantageous contracts.

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