Hostess
Resume examples

Delivered exceptional customer service at the front office by welcoming customers and making seating arrangements while providing attentive service all the time. Answered multiple phone lines and handed menus while maintaining a waitlist of patrons during busy meal service.

• Greeted customers ranging from 20-40 daily at busy restaurant located downtown.
• Managed all cash and credit transactions accurately and efficiently while utilizing a POS computer system for automated order taking.
• Prepared seating arrangement and dining flow by constantly monitoring restaurant customer.

Delivered friendly and efficient service to ensure a pleasant dining experience for guests by handling incoming customer calls and warmly welcoming customers to the restaurant with a smile. Suggested menu items and specialty beverages according to restaurant specifications. Made recommendations and shared additional information concerning guest services upon request.

• Collaborated with kitchen staff and other team members to ensure timely and accurate food preparation.
• Communicate with kitchen staff regarding food allergies and other food preparation requirements requested by customers.
• Maintained inventory levels of alcohol and bar supplies and managed daily financial analysis and reporting.
• Checked products for quality and resolve issues promptly and with courtesy.
• Collaborated with the management team to assist with the planning and coordination of events.

Provided hospitality services to VIP guests by managing reservations collaborating with bar and kitchen staff regarding the arrival of VIP guests. Drove revenue through cultivating positive relationships with the guests to build loyalty and repeat business. Leverage consultative selling approach to identify key trends, uncover customer needs to improve sales while effectively communicating with guests regarding events and services.

• Generated $10K weekly sales through VIP table reservations at the assigned venue.
• Booked 2+ high-profile reservations per week ensuring all guests' information are entered accurately.
• Maintained website and boosted customer traffic through online advertising (Facebook, Instagram, Twitter).
• Generated prospective leads by utilizing social media tools which increased 100 VIP guest check-ins boosting sales.

Drove dining area management and seating rotations to maintain overall efficiency during peak lunch and dinner hours. Maintained constant communication with servers and restaurant staff.

• Collaborated with staff before each shift to determine desired seating rotation and outcomes.
• Maintained oversight over dining area throughout busy lunch and dinner rushes.
• Provided exceptional customer service to guests while coordinating dining area tasks.
• Alerted servers whenever guest questions or concerns arose to ensure timely resolution.