5Hostess resume examples found
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Delivered exceptional customer service at the front office by welcoming customers and making seating arrangements while providing attentive service all the time. Answered multiple phone lines and handed menus while maintaining a waitlist of patrons during busy meal service.
Provided hospitality services to VIP guests by managing reservations collaborating with bar and kitchen staff regarding the arrival of VIP guests. Drove revenue through cultivating positive relationships with the guests to build loyalty and repeat business. Leverage consultative selling approach to identify key trends, uncover customer needs to improve sales while effectively communicating with guests regarding events and services.
Decreased average wait times by 40% with developed and integrated seating arrangement and operations. Partnered with managers to codify improved process as restaurant best practices.
Drove dining area management and seating rotations to maintain overall efficiency during peak lunch and dinner hours. Maintained constant communication with servers and restaurant staff.
Delivered friendly and efficient service to ensure a pleasant dining experience for guests by handling incoming customer calls and warmly welcoming customers to the restaurant with a smile. Suggested menu items and specialty beverages according to restaurant specifications. Made recommendations and shared additional information concerning guest services upon request.
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