Hospitality

Hospitality
Resume examples

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Hospitality
Hospitality
Resume examples

6Hospitality resume examples found

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Experience level

Hostess

Experienced

Delivered friendly and efficient service to ensure a pleasant dining experience for guests by handling incoming customer calls and warmly welcoming customers to the restaurant with a smile. Suggested menu items and specialty beverages according to restaurant specifications. Made recommendations and shared additional information concerning guest services upon request.

  • Collaborated with kitchen staff and other team members to ensure timely and accurate food preparation.
  • Communicate with kitchen staff regarding food allergies and other food preparation requirements requested by customers.
  • Maintained inventory levels of alcohol and bar supplies and managed daily financial analysis and reporting.
  • Checked products for quality and resolve issues promptly and with courtesy.
  • Collaborated with the management team to assist with the planning and coordination of events.

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Hotel front desk

Experienced

Performed daily financial analysis, inventory checks, by auditing POS journals to break down revenue, servers’ fees, tips, paid out, and settlements by the cashier. Updated front office system revenue expenses and allowances to generate daily financial reports.

  • Created a customer-centric environment resulting in a memorable dining experience to propel customer satisfaction, retention, brand awareness, and loyalty.
  • Achieved 100% performance rating in all internal and external surveys.
  • Served as the first point of contact for resolving all issues concerning customer care and quality.
  • Grew customer base by delivering excellent communication skills, hospitality, and upselling techniques.
  • Collaborated with kitchen staff and other team members to ensure timely and accurate food preparation.
  • Worked with the management team to assist with the planning and coordination of events.

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