Hospitality
Resume examples

Delivered friendly and efficient service to ensure a pleasant dining experience for guests by handling incoming customer calls and warmly welcoming customers to the restaurant with a smile. Suggested menu items and specialty beverages according to restaurant specifications. Made recommendations and shared additional information concerning guest services upon request.

• Collaborated with kitchen staff and other team members to ensure timely and accurate food preparation.
• Communicate with kitchen staff regarding food allergies and other food preparation requirements requested by customers.
• Maintained inventory levels of alcohol and bar supplies and managed daily financial analysis and reporting.
• Checked products for quality and resolve issues promptly and with courtesy.
• Collaborated with the management team to assist with the planning and coordination of events.

Performed daily financial analysis, inventory checks, by auditing POS journals to break down revenue, servers’ fees, tips, paid out, and settlements by the cashier. Updated front office system revenue expenses and allowances to generate daily financial reports.

• Created a customer-centric environment resulting in a memorable dining experience to propel customer satisfaction, retention, brand awareness, and loyalty.
• Achieved 100% performance rating in all internal and external surveys.
• Served as the first point of contact for resolving all issues concerning customer care and quality.
• Grew customer base by delivering excellent communication skills, hospitality, and upselling techniques.
• Collaborated with kitchen staff and other team members to ensure timely and accurate food preparation.
• Worked with the management team to assist with the planning and coordination of events.

Oversaw the operations of a five-star hotel and assigned tasks and responsibilities to hotel staff to ensure a satisfactory experience for guests. Worked with the budgeting department to maintain hotel features and amenities.

• Supervised and trained junior staff.
• Responded to disputes and complaints from guests and worked on resolving issues.
• Inspected rooms and recreation areas and informed housekeeping staff of areas needing upkeep.
• Provided answers to questions posed by guests on services and policies.
• Interviewed potential employees and handled hiring and termination responsibilities.
• Contracted maintenance workers to repair hotel furniture and interior features.
• Maintained hotel restaurant schedules and performed health inspections in cooking and dining areas.

Drove dining area management and seating rotations to maintain overall efficiency during peak lunch and dinner hours. Maintained constant communication with servers and restaurant staff.

• Collaborated with staff before each shift to determine desired seating rotation and outcomes.
• Maintained oversight over dining area throughout busy lunch and dinner rushes.
• Provided exceptional customer service to guests while coordinating dining area tasks.
• Alerted servers whenever guest questions or concerns arose to ensure timely resolution.

Received and checked-in guests in the 400-room resort. Answered calls, responded to queries, took or confirmed reservations, and resolved complaints. Maintained a clean reception area and managed the cash register.

• Upheld an over 95% customer satisfaction score, courtesy of a friendly attitude and exceptional customer service and problem-solving abilities.
• Increased guest retention by 40% through the provision of personalized service, additional client loyalty perks, and up to date info on the fun activities around the city.