Hospitality
Resume examples

Provided hospitality services to VIP guests by managing reservations collaborating with bar and kitchen staff regarding the arrival of VIP guests. Drove revenue through cultivating positive relationships with the guests to build loyalty and repeat business. Leverage consultative selling approach to identify key trends, uncover customer needs to improve sales while effectively communicating with guests regarding events and services.

• Generated $10K weekly sales through VIP table reservations at the assigned venue.
• Booked 2+ high-profile reservations per week ensuring all guests' information are entered accurately.
• Maintained website and boosted customer traffic through online advertising (Facebook, Instagram, Twitter).
• Generated prospective leads by utilizing social media tools which increased 100 VIP guest check-ins boosting sales.

Greeted customers while performing check-in/check-out procedures for arriving guests utilizing manual and computerized methods ensuring guest satisfaction is an all-time high. Accurately calculated posts monies, receipts, and guest accounts using proper cash handling methods and established company procedures.

• Answered all inbound calls and reserved accommodation by effectively communicating hotel rates and information.
• Grew revenue by increasing occupancy by leveraging upselling techniques.
• Handled cash transactions at the front desk ensuring compliance with hotel policies and state and federal regulations.

Managed a leading multi-million-dollar luxury hotel with 700 rooms and 120,000 square feet of meeting space. Built and maintained effective customer relationships with all decision-makers and influencers across multi-entity functions. Automated business processes while creating business plans and improving team performance.

• Monitored, analyzed the market, and drove sales to ensure company sales & goals were achieved. Researched potential new markets, maintain existing customer relationships and long-term partnerships.
• Implemented cloud-based Advanced Module of Sales & Event Management system across 5 departments.
• Generated $2M+ room revenue while exceeding RevPAR goals and building exceptional loyal guest relationships.
• Improved bottom-line profitability by negotiating advantageous contracts.