Hotel manager
Resume examples

Oversaw the operations of a five-star hotel and assigned tasks and responsibilities to hotel staff to ensure a satisfactory experience for guests. Worked with the budgeting department to maintain hotel features and amenities.

• Supervised and trained junior staff.
• Responded to disputes and complaints from guests and worked on resolving issues.
• Inspected rooms and recreation areas and informed housekeeping staff of areas needing upkeep.
• Provided answers to questions posed by guests on services and policies.
• Interviewed potential employees and handled hiring and termination responsibilities.
• Contracted maintenance workers to repair hotel furniture and interior features.
• Maintained hotel restaurant schedules and performed health inspections in cooking and dining areas.

Managed the operations involved in keeping up a four-star hotel and implemented policies and procedures for guests and staff to adhere to.

• Welcomed guests and made accommodations for them.
• Assigned various job duties to housekeeping staff.
• Provided guests with information on food and recreation services.
• Enforced rules for using hotel amenities.
• Listened to complaints from guests and resolved problems.
• Handled cash and credit payments from guests and provided receipts and refunds.
• Reviewed hotel budget and made purchases and investments to enhance hotel facilities.
• Provided and implemented ideas and concepts for attracting guests.