Data entry
Resume examples

Interpreted and entered product information into product listings. Identified inconsistencies and articulated with the internal team to avoid a poor customer experience while always maintaining customer confidentiality.

• Established SOPs for the department and reported daily progress against the established goals to the Data Entry Manager.
• Increased efficiencies through implementing process improvement initiatives.

Hired, trained, supervised, and conducted performance evaluations for 10 data entry freelancers overseeing the daily workflow of the department. Terminated staff based on disciplinary conduct or due to poor performance while ensuring compliance with company policy, and state regulations.

• Managed and trained front office staff ensuring high-quality and efficient data entry services were delivered promptly.
• Maintained confidentiality and security of sensitive data and reports including personnel data, subscriber personal data, and financial data.
• Forecasted data entry staffing needs collaborating with other departments.
• Researched and implemented new methods, procedures, policies, and services to increase efficiency.