Anticipate customer requirements and recommend appropriate actions for service providers and customers alike. Develop training plans for staff members to ensure industry and professional growth. Responsible for the resolution of escalated customer issues.
- Updated workflows to ensure 15% greater accuracy in service delivery for all product lines.
- Supervise employee interactions with clients’ end users to ensure a positive customer experience.
- Trained new staff on products, standards, and procedures, periodically developing and implementing updated department standards to ensure greatest success of customer service delivery.
- Handle calls during high call volume periods and/or when the need arises.