Sales associate
Resume examples

Worked with team to provide service to store guests within department. Made tailored product suggestions and presented merchandise to customers. Processed card and cash payments swiftly and accurately.

• Greeted and assisted up to 100 customers daily.
• Processed card and cash payments swiftly and accurately.
• Retrieved new products from back room and display them on racks and shelves.
• Maintained clean and inviting men’s clothing section by restocking items from dressing rooms and tidying up disorganized racks.
• Contributed to store’s 4.8 out of 5 customer satisfaction rating.

Provided excellent customer service to streamline the purchasing and payment processes for the customers.

• Created merchandise displays to attract customers' attention and provided the opportunity for massive sales to boost weekly revenue by 10%.
• Handled cash transactions and managed client returns in a reasonable timeframe.
• Encouraged customers to register for credit card promos using a negotiation tactic for 10% more than the company's average.
• Took the initiative to assist team members with customer service, cash operations, and retail maintenance.
• Educated customers about various product selections to fulfill and exceed their client service experience.

Responsible for providing information to customers to help them make informed purchasing decisions. Maintained store premises by cleaning and organizing items.

• Greeted and welcomed customers.
• Answered questions about store products and services with thorough and accurate information.
• Managed cash and credit transactions.
• Resolved customer disputes in accordance with store policies.
• Reported issues with products and customers to store manager.
• Collaborated with sales teams to create effective marketing strategies.
• Created sales and clearance signs for display.
• Wrote up purchasing orders for frequently sold-out items.
• Adhered to dress code enforced by management.

Responsible for selecting inventory for sale and display in retail store. Tracked sales trends to adapt to market demands.

• Surveyed customers to determine purchasing habits and consumer needs.
• Observed and evaluated sales trends in industry and adapted accordingly.
• Resolved issues with product suppliers.
• Evaluated purchase orders for quality and sustainability.
• Worked with supply chain management to track orders for efficient delivery of products.
• Recorded and filed closed purchase orders.
• Managed the replenishment of products to ensure adequate supply.
• Researched marketplace for pricing changes and availability of products.
• Followed established practices to gather quotes.

Provided exceptional customer service and enhanced the shopping experience by resolving customer complaints, participating in the display of stock, and keeping the retailing floor and stock sections neatly organized.

• Promoted customer satisfaction by exhibiting a professional and friendly attitude when responding to client queries, demonstrating the use of products, and resolving complaints.
• Leveraged in-depth knowledge of all the stocked items in providing detailed explanations to customers and persuading/convincing them to make purchases.
• Maintained up-to-date knowledge of promotional events, utilizing this information in promoting the store’s traffic and sales.