Pharmacy
Resume examples

Oversaw day-to-day pharmacy operations and inventory management; ensures pharmaceutical, medical supplies, and drugs are stocked as per state and federal laws. Managed 2000 to 2100 prescriptions fill and refill. Reviewed with physicians and patients regarding medication dosage, drug interaction, medical equipment, disease management, and potential side effects of prescription and OTC medications. Supervises 4 pharmacy technicians.

• Provided leadership to the loss-making pharmacy by establishing long-term client relationships that produced repeat business which dramatically improved revenue by 5 to 10 % per annum.
• Facilitated Medication therapy management (MTM) to ensure the best therapeutic outcomes for patients; utilized Mirxa and outcome systems for medication therapy management.
• Evaluated customer satisfaction by using comprehensive medication review which includes counseling and follows up calls; increased customer satisfaction rate from 40 % to 70%.
• Spearheaded training and coaching for pharmacy technicians to improve productivity and quality score by implementing best practices. Reduced prescription errors by 60%.
• Dispensed and compounded prescriptions; maintained accurate patient records, dosing information, and directions for use.

Maintained 100% order fulfillment and patient billing accuracy during 3-year period working in high-volume retail pharmacy setting. Worked with patients, fellow technicians, and pharmacists on a daily basis.

• Conducted thorough reviews of patient prescription orders at the time of pickup.
• Maintained accurate patient files within pharmacy database.
• Partnered with senior leadership to coordinate and conduct routine inventory audits.
• Practiced patience and leveraged attention to detail when handling patient billing information.
• Utilized cross-functional collaboration to ensure pharmacy-wide efficiency.

Assisted the Pharmacist with dispensing medication, receiving prescriptions and verifying their validity, and maintaining an up-to-date record of sales, purchases, and inventory. 

• Placed prescribed drugs in approved containers with correct labels before packing them in the store's branded bags as a promotional method. 
• Leveraged in-depth knowledge of the store's inventory in providing quick and accurate answers to callers, achieving over 95% customer satisfaction.
• Implemented a new point of sale system that accurately captured all payments via cash and insurance, saving the store an average of $1000 lost due to poor record-keeping.

Directed team of 5 pharmacy technicians to maintain instore retail pharmacy location. Managed relations with patients, customers, store employees, and leadership to complete objectives.

• Scheduled and delegated daily and weekly technician tasks.
• Oversaw performance management and trained interested technicians for promotional opportunities.
• Provided prescription and immunization information to inquiring customers throughout the day.
• Collaborated with store management to drive promotional events, promote vaccine disbursements, and pursue revenue goals.

Established and maintained positive relationships with patients and customers. Utilized customer service skills to assist wherever possible.

• Greeted patients and customer promptly upon arrival and checkout.
• Reviewed prescriptions to ensure accurate and complete order fulfillments.
• Conversed with patients and made sure to address any questions, concerns, or issues as soon as possible.

Maintained 90%+ positive feedback scores from patient and customer survey responses. Leveraged conflict resolution skills as needed to resolve payment and prescription discrepancies.

• Provided top-quality customer service to patients and instilled customer-oriented ideals into pharmacy workplace culture.
• Remained on-call to assist with pharmacy inquiries and escalations around the clock.
• Connected with unsatisfied patients to understand and resolve issues.

Mentored newly transferred pharmacy technician and managed all aspects of performance review over 3-week period.

• Partnered with supervisors and managers to develop effective training program.
• Facilitated hands-on learning efforts through completion of daily administrative, patient care, and prescription handling tasks.
• Provided on-the-spot coaching and support as needed.
• Tracked and documented mentee progress.
• Communicated with supervisor after 3-week training program to deliver training results and discuss pharmacy technician proficiency.