Pharmacy technician
Resume examples

Maintained 100% order fulfillment and patient billing accuracy during 3-year period working in high-volume retail pharmacy setting. Worked with patients, fellow technicians, and pharmacists on a daily basis.

• Conducted thorough reviews of patient prescription orders at the time of pickup.
• Maintained accurate patient files within pharmacy database.
• Partnered with senior leadership to coordinate and conduct routine inventory audits.
• Practiced patience and leveraged attention to detail when handling patient billing information.
• Utilized cross-functional collaboration to ensure pharmacy-wide efficiency.

Reduced daily administrative tasks by 25% via revised prescription filing and documentation operations. Worked with store IT department to implement new digital workflows.

• Audited existing retail pharmacy operations and identified improvement opportunities.
• Reached out to pharmacy leadership to strategize improvement initiative.
• Connected with IT technician to update computer applications.
• Communicated updated workflows and procedures to pharmacy colleagues to improve overall efficiency.

Successfully organized pharmacy inventory of 100+ prescriptions. Spearheaded inventory audits and organization project.

• Collaborated with fellow technicians to ensure accurate labelling for all current and incoming prescriptions.
• Conducted inventory audits.
• Partnered with colleagues to complete retail management tasks.
• Completed organization initiative over 3-day period and relayed results to supervisor.

Worked on a team to fulfill prescription orders from start to finish with an in-depth understanding of each workstation to ensure compliance with federal/state laws(HIPAA), regulations (OSHA). Updated patient records and inventory, process invoices, and makes accounting entries using the pharmacy system.

• Assisted pharmacists in scheduling and maintaining workflow as well as in measuring, mixing, preparing, and labeling medications.
• Minimized prescription errors by effectively and promptly communicating with pharmacists while adhering to the company’s quality standards, policies, and procedures.
• Accountable for registering all related sales on the assigned cash register, collections, and handled cash.
• Processed (corrects and resubmits) manual claims for third-party program prescription services.
• Supported Pharmacy Department on inventory management such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Maintained knowledge of Company asset protection techniques, and files claims for warehouse coverages, shortages, order errors/ damaged goods involving Rx drugs.
• Assisted pharmacists in administering clinical services including the collection and proper labeling of blood/urine samples from patients.
• Cultivated good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
• Trained new pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.

Established and maintained positive relationships with patients and customers. Utilized customer service skills to assist wherever possible.

• Greeted patients and customer promptly upon arrival and checkout.
• Reviewed prescriptions to ensure accurate and complete order fulfillments.
• Conversed with patients and made sure to address any questions, concerns, or issues as soon as possible.

Championed process improvement initiative to introduce outgoing communications and outreach efforts to maximize patient engagement and minimize failed or untimely prescription orders.

• Collaborated with retail management to strategize new ways to relieve operational stress.
• Developed and pitched new workflow centered around proactive patient communications.
• Delivered presentation to senior management for approval and facility-wide adoption.
• Spearheaded initial outreach efforts to connect with patients and discuss incoming, awaiting, or outstanding prescriptions.
• Tracked improved operational times over 1-month period to determine project effectiveness.

Mentored newly transferred pharmacy technician and managed all aspects of performance review over 3-week period.

• Partnered with supervisors and managers to develop effective training program.
• Facilitated hands-on learning efforts through completion of daily administrative, patient care, and prescription handling tasks.
• Provided on-the-spot coaching and support as needed.
• Tracked and documented mentee progress.
• Communicated with supervisor after 3-week training program to deliver training results and discuss pharmacy technician proficiency.