Pharmacist
Resume examples

Oversaw day-to-day pharmacy operations and inventory management; ensures pharmaceutical, medical supplies, and drugs are stocked as per state and federal laws. Managed 2000 to 2100 prescriptions fill and refill. Reviewed with physicians and patients regarding medication dosage, drug interaction, medical equipment, disease management, and potential side effects of prescription and OTC medications. Supervises 4 pharmacy technicians.

• Provided leadership to the loss-making pharmacy by establishing long-term client relationships that produced repeat business which dramatically improved revenue by 5 to 10 % per annum.
• Facilitated Medication therapy management (MTM) to ensure the best therapeutic outcomes for patients; utilized Mirxa and outcome systems for medication therapy management.
• Evaluated customer satisfaction by using comprehensive medication review which includes counseling and follows up calls; increased customer satisfaction rate from 40 % to 70%.
• Spearheaded training and coaching for pharmacy technicians to improve productivity and quality score by implementing best practices. Reduced prescription errors by 60%.
• Dispensed and compounded prescriptions; maintained accurate patient records, dosing information, and directions for use.

Consulted with 10+ patients per week to promote nutritional, dietary, and medicinal intelligence. Leveraged customer service and communication skills to establish impactful relationships.

• Reviewed patient files and information prior to consultations.
• Communicated with patients to better understand at-home practices, concerns, and ailments.
• Drafted and delivered oral presentations to cover the essential elements of proper healthy habits.
• Conducted an overview of prescribed medications and treatments to ensure patients had a proper understanding.

Strategized and led hospital-wide medication stewardship initiatives while fueling positive clinical outcomes. Clinically evaluate new biologic and oncologic therapy for use in the infusion center. Educated nursing staff, physicians, and pharmacy staff on drug therapy and disease state through lectures and in-service sessions. Participated in multidisciplinary rounds and patient counseling.

• Improved real-time communication between pharmacists, physicians, and providers on patient care matters.
• Collaborated with Chief Medical Information Officer to build a business case to enable Hospital pharmacist conversations with providers through Doc Halo.
• Guided and directed pharmacists on clinical initiatives.
• Oversaw Hospital Formulary Manage drug classes and authorized appropriate use of non-formulary agents. Define and refine clinical pharmacy policies and procedures.
• Clarified and enhanced access to policies, procedures, and guidelines for all employees by developing the pharmacy portion of the Hospital Intranet.

Directed team of 5 pharmacy technicians to maintain instore retail pharmacy location. Managed relations with patients, customers, store employees, and leadership to complete objectives.

• Scheduled and delegated daily and weekly technician tasks.
• Oversaw performance management and trained interested technicians for promotional opportunities.
• Provided prescription and immunization information to inquiring customers throughout the day.
• Collaborated with store management to drive promotional events, promote vaccine disbursements, and pursue revenue goals.

Spearheaded pharmacy marketing initiatives to boost over-the-counter sales by 20%. Collaborated with pharmacy technicians to organize promotional materials.

• Recognized absence of informative and marketing materials around retail pharmacy location.
• Researched and acquired up-to-date marketing tools and signage for display to patients and customers.
• Partnered with retail location colleagues to set up and maintain materials.

Maintained 90%+ positive feedback scores from patient and customer survey responses. Leveraged conflict resolution skills as needed to resolve payment and prescription discrepancies.

• Provided top-quality customer service to patients and instilled customer-oriented ideals into pharmacy workplace culture.
• Remained on-call to assist with pharmacy inquiries and escalations around the clock.
• Connected with unsatisfied patients to understand and resolve issues.

Implemented new pharmacy management software to streamline operations and reduce time constraints by 30%. Partnered with external vendor to acquire and integrate Winpharm program.

• Identified opportunity for improvement in daily pharmacy operations including file reporting and database management.
• Partnered with senior management to explore digital solutions.
• Reached out to and interviewed vendors to populate and narrow down list of potential applications.
• Supervised installation of Winpharm product and migration from legacy systems.
• Studied instructions, procedures, and best practices to adequately use program.
• Led training and mentorship efforts to educate pharmacy staff.