Pharmacist
Resume examples

Oversaw day-to-day pharmacy operations and inventory management; ensures pharmaceutical, medical supplies, and drugs are stocked as per state and federal laws. Managed 2000 to 2100 prescriptions fill and refill. Reviewed with physicians and patients regarding medication dosage, drug interaction, medical equipment, disease management, and potential side effects of prescription and OTC medications. Supervises 4 pharmacy technicians.

• Provided leadership to the loss-making pharmacy by establishing long-term client relationships that produced repeat business which dramatically improved revenue by 5 to 10 % per annum.
• Facilitated Medication therapy management (MTM) to ensure the best therapeutic outcomes for patients; utilized Mirxa and outcome systems for medication therapy management.
• Evaluated customer satisfaction by using comprehensive medication review which includes counseling and follows up calls; increased customer satisfaction rate from 40 % to 70%.
• Spearheaded training and coaching for pharmacy technicians to improve productivity and quality score by implementing best practices. Reduced prescription errors by 60%.
• Dispensed and compounded prescriptions; maintained accurate patient records, dosing information, and directions for use.

Directed team of 5 pharmacy technicians to maintain instore retail pharmacy location. Managed relations with patients, customers, store employees, and leadership to complete objectives.

• Scheduled and delegated daily and weekly technician tasks.
• Oversaw performance management and trained interested technicians for promotional opportunities.
• Provided prescription and immunization information to inquiring customers throughout the day.
• Collaborated with store management to drive promotional events, promote vaccine disbursements, and pursue revenue goals.

Maintained 90%+ positive feedback scores from patient and customer survey responses. Leveraged conflict resolution skills as needed to resolve payment and prescription discrepancies.

• Provided top-quality customer service to patients and instilled customer-oriented ideals into pharmacy workplace culture.
• Remained on-call to assist with pharmacy inquiries and escalations around the clock.
• Connected with unsatisfied patients to understand and resolve issues.