Optician
Resume examples

Conducted in-depth eye examinations, prescribed glasses, lenses, contact lenses, and sample frames. Maintained accurate patient data regarding their current and updated prescriptions. Advised patients on frame materials, styles, and weights and made recommendations to suit individual needs.

• Performed numerous eye pre-exam eye tests, prepared summarized reports for doctors, and discussed results with patients.
• Educated patients on a variety of options for clear lenses, sunglasses, contact lenses, and numerous other needs patients have.
• Assisted patients with glasses frames selections to ensure an optimal, comfortable fit, and patient satisfaction.
• Helped set up the clinic, monitored, and replenished inventory, and ensured all administrative and patient paperwork was completed accurately.
• Ensured patient telephone calls are returned promptly and the patient was informed of any delays or issues with eye-wear purchases.

Oversaw the daily operations of the company’s two Los Angeles-based stores, including personnel management, inventory management, hiring and training, and providing exceptional patient care. Ensured all store associates achieved and maintained the highest level of customer service.

• Provided daily and weekly sales and service statistics to the corporate office and applied corrective actions as directed by the district manager.
• Ensured store promotions, visual merchandising, and advertising are in place at all locations and that doctors and associates were aware of current offers
• Investigated and compiled information about competitors and market prices to encourage customer loyalty and revenue growth.
• Made sure that all orders for glass frames, lenses, and contact lenses were processed accurately according to patient and doctor’s requirements.
• Advised partially sighted patients on the use of low vision aids as well as repairs and adjustments needed.