Customer service representative
Resume examples

Responded to client requests and anticipate needs by answering general inquiries, addressing any problems or concerns, and ensuring a successful program experience. Analyzed client concerns through demonstrated effective listening, and provided solutions in a timely and efficient manner.

• Reduced customer attrition 80% by designing and executing new service offering.
• Provided a best-in-class client service experience over the phone and other communication channels.
• Developed and maintained positive client relations and coordinated with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.