Customer service representative

Customer service representative
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Customer service representative
Customer service representative
Resume examples

5Customer service representative resume examples found

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Customer service representative

Experienced

Served as the primary point of contact for clients enrolled in company’s needs-based programs. Provided the connection between our Product Development and Sales teams. Demonstrated hard work ethic coupled with an upbeat, positive attitude, and strong attention to detail.

  • Reduced service calls 10% by adding KSA section to service webpage.
  • Worked closely with customers and product managers to provide rapid and accurate service.
  • Utilized appropriate resources and materials to resolve client inquiries or concerns with limited escalation to supervisors.
  • Developed and maintained positive client relations and coordinates with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

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Customer service representative

Experienced

Resolved 200+ client inquiries each week via phone, email, and social media pages (Facebook, Twitter, and Instagram). Spearheaded process improvements and trained 5 customer service staff on call handling, problem-solving, and client relationship establishment and maintenance. 

  • Awarded customer service representative of the year consecutively from 2017 to 2021 courtesy of best-in-class support and service to customers both in-person or over the phone.
  • Leveraged customer complaints data in suggesting revolutionary process and service enhancement strategies, reducing customer churn by 8%.

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