Cosmetology
Resume examples

Multifaceted role encompassing leadership, customer and business relations skills to efficiently run a customer-focused hair salon whilst coordinating the work schedules of 6 hairstylists to ensure that all appointments are met.

• Worked in collaboration designers and stylists to develop complete looks for notable  fashion magazines and headlining fashion shows.
• Efficiently coordinated over 6 hairstylists at a time within fast-changing environments to ensure that every step is done perfectly to deliver the requested styles.
• Consistently researched and developed new techniques in hair treatments and styling to ensure that all clients’ beauty goals are met.
• Employed customer service and relations skills to manage a large and culturally diverse clientele while delivering premium customer service.

Maintained a client portfolio consisting of celebrities and top executives to attend to their cosmetic and beauty requirements for casual, executive or glamorous engagements.

• Catalogued different skin preps, hairstyles and beauty products suitable for different occasions.
• Researched new trends and treatments within the beauty industry to consolidate routines, regimens and achieve noticeable results.
• Offered consultations to clients within and outside the country, ensuring to adequately assess traits, along with internal and external conditions that could affect the skin, to develop comprehensive recommendations.
• Featured on Metro Magazine for developing a guide of glam looks suitable for a variety of occasions.

Multifaceted role which prompted the development of relations and collaboration skills to work efficiently within a diverse and fast-paced environment.

• Provided top-tier application of makeup and beauty products to a diverse clientele to suit different occasions, from weddings to editorial shoots.
• Kept abreast of developing beauty trends and new application techniques to provide premium services to clients and efficiently respond to their enquiries.
• Prepared and maintained all cosmetics and applications tool in accordance with established health and safety guidelines.
• Recommended compatible products and cosmetics to clients, and maintained a satisfaction rate of over 98%.

Challenging role which prompted the development of critical customer relations skills to attend to every client and ensure their preferences are delivered.

• Established and nurtured relationships with top nail and beauty influencers to develop and continuously update an extensive catalogue of creative nail arts and designs.
• Researched and optimized skills to deliver top-notch cosmetology services to clients, ensuring to adhere to all specified health and safety guidelines.
• Scheduled individual and group appointments, while providing clients with informed advice on a combination of new services and/or products offered by the salon to accommodate their needs.
• Optimized sales and increased customer satisfaction rate by providing clients with an individualized customer service experience that caters to their specific needs and optimizes overall satisfaction.

Leadership position at Billy’s Barber Shop with responsibilities encompassing the management of the operations of 3 associate barbers and the training of 2 interns to ensure that Billy’s recognized and loved customer service style was delivered to every patron.

• Continuously researched and developed haircutting techniques to deliver new and exciting haircuts to patrons that accentuates their features.
• Leveraged communication and relations skills to nurture positive working relationships with other barbers in the shop to promote a conducive and welcoming environment to patrons.
• Increased customer retention rate by 50% by utilizing customer relations skills to inquire about their hair and preferences to develop a treatment plan that is tailored to their needs and hair goals.
• Provided unrivaled customer service and an optimized customer experience to each patron, resulting in a significant increase in customer referrals.

Multifaceted role requiring research, relations and communication skills to efficiently deduce customers’ beauty needs and provide them with suitable options that could meet those needs.

• Led service consultation meetings to learn about clients' history, preferences and needs to develop a comprehensive beauty regimen that helps them achieve their beauty goals.
• Maintained communication with clients to follow up on their progress and get their feedback on recommended products.
• Deepened knowledge of beauty products carried by the store to promptly provide clients with advice on items that would suit their skin type and preferences.
• Streamlined the establishment's customer service processes to deliver a standardized customer experience.

Entry-level position which provided the opportunity to improve upon, and perfect skills learned in school, whilst developing a distinct approach to maintaining relations with clients.

• Worked under the supervision of the head hairstylist to provide haircare services encompassing scalp treatments, hair washing, trimmings, etc.
• Developed a distinct approach to welcoming clients and inquiring about their needs, earning commendations from supervisors and a 100% client satisfaction rate.
• Ensured all tools and cosmetics used in providing services to clients are arranged in order for easy access and properly maintained in accordance with established health and safety guidelines.
• Worked collaboratively with colleagues to provide premium customer service to new and existing clients, building customer loyalty and retention rate.

Having decided upon a specialization in Theatrical and Performance Makeup, worked extensively to gain real world experience with small theatres locally to develop and extensive portfolio and build a network of industry contacts.

• Developed theatrical makeup concepts for 3 small sized productions by working with local theatres.
• Studied scripts to develop an understanding of the types of cosmetics and tools needed to create specific looks that would fit the tone of the production.
• Assisted and shadowed experienced industry professionals to hone skills and pick up tricks they have learned over the years to elevate the outcomes of work.
• Applied customer service and communication skills to put actors at ease and ensure a smooth work process.

Worked as a freelance makeup artist to cultivate relations skills and perfect makeup application techniques. Developed an extensive portfolio through freelance and collaborative work.

• Collaborated with different industry professionals like photographers, stylists and models to develop statement makeup looks that complement the model’s features, and is harmonious with the clothing and lighting styles.
• Liaised with a hairstylist to deliver impeccable and durable bridal looks brides and bridesmaids, received tremendously positive feedback.
• Offered consultations to clients to assess their needs and apply makeup looks fitting to their appointments.
• Worked with a local studio to elevate their photos by offering free makeup services for different walk-in clients.