Cosmetology
Resume examples

Multifaceted role requiring Leadership, Customer Service and Research skills to efficiently attend to the needs of a diverse clientele and provide them with adequate responses to their enquiries.

• Maintained an organized log of clients’ appointments and service plans to ensure all tools and products required are prepared before the session begins.
• Offered consultations to clients to develop an understanding of their cosmetic needs and recommend treatments that could address them.
• Performed beauty services on clients encompassing eyebrows shaping, facials, hair removals, etc. achieving flattering results that accentuates the unique features of each client.
• Worked within a continuously changing environment whilst attending to different clients from all walks of life.

Challenging role which required creativity and active learning skills to keep up within a fast changing industry.

• Developed a network of culturally diverse clients by leveraging relations and client management skills to increase customer satisfaction and secure referrals.
• Continuously researched new techniques and honed skills in caring for different hair textures/types to deliver the best experience to customers.
• Trained new stylists on the store’s recognized customer service practices to ensure that the store’s unique standards are maintained.
• Developed and maintained a detailed catalogue of hairstyles and treatments suited to each clients’ unique hair type and facial structure.

Multifaceted role which prompted the development of relations and collaboration skills to work efficiently within a diverse and fast-paced environment.

• Provided top-tier application of makeup and beauty products to a diverse clientele to suit different occasions, from weddings to editorial shoots.
• Kept abreast of developing beauty trends and new application techniques to provide premium services to clients and efficiently respond to their enquiries.
• Prepared and maintained all cosmetics and applications tool in accordance with established health and safety guidelines.
• Recommended compatible products and cosmetics to clients, and maintained a satisfaction rate of over 98%.

Leadership position at Billy’s Barber Shop with responsibilities encompassing the management of the operations of 3 associate barbers and the training of 2 interns to ensure that Billy’s recognized and loved customer service style was delivered to every patron.

• Continuously researched and developed haircutting techniques to deliver new and exciting haircuts to patrons that accentuates their features.
• Leveraged communication and relations skills to nurture positive working relationships with other barbers in the shop to promote a conducive and welcoming environment to patrons.
• Increased customer retention rate by 50% by utilizing customer relations skills to inquire about their hair and preferences to develop a treatment plan that is tailored to their needs and hair goals.
• Provided unrivaled customer service and an optimized customer experience to each patron, resulting in a significant increase in customer referrals.

Challenging role which prompted the development of critical customer relations skills to attend to every client and ensure their preferences are delivered.

• Established and nurtured relationships with top nail and beauty influencers to develop and continuously update an extensive catalogue of creative nail arts and designs.
• Researched and optimized skills to deliver top-notch cosmetology services to clients, ensuring to adhere to all specified health and safety guidelines.
• Scheduled individual and group appointments, while providing clients with informed advice on a combination of new services and/or products offered by the salon to accommodate their needs.
• Optimized sales and increased customer satisfaction rate by providing clients with an individualized customer service experience that caters to their specific needs and optimizes overall satisfaction.

Multifaceted role requiring research, relations and communication skills to efficiently deduce customers’ beauty needs and provide them with suitable options that could meet those needs.

• Led service consultation meetings to learn about clients' history, preferences and needs to develop a comprehensive beauty regimen that helps them achieve their beauty goals.
• Maintained communication with clients to follow up on their progress and get their feedback on recommended products.
• Deepened knowledge of beauty products carried by the store to promptly provide clients with advice on items that would suit their skin type and preferences.
• Streamlined the establishment's customer service processes to deliver a standardized customer experience.

Customized nail services and treatments for 100+ weekly guests, including manicures, pedicures, haircuts, and hair styling as desired. 

• Delivered high-quality manicures, pedicures, and hair styling services to 18 premium clients each week, implementing trendy styles that maintained an over 95% client satisfaction score.
• Leveraged a thorough understanding of all services and products in educating and training new staff, increasing the overall productivity by 30%.
• Supervised equipment care and ensured the proper usage of beauty products, reducing product waste by 6%.