Software engineer
Resume examples

Delivered architecture to support and secure IT environment applications and leverages enterprise-wide information systems to reengineer IT infrastructure into efficient alignment with core business strategies. Implemented the migration of mission-critical applications into cloud solutions and served as product/project manager for Help and Support, Self-Install, and Virtual Chat applications. Captured architectural requirements and provided enterprise management expertise to synchronize business goals with technology solutions to drive competitive advantage and bottom-line gains.

• Implemented Agile process utilizing scrum framework to deliver business value, which emphasizes accountability and teamwork; initiated TOGAF framework at the company for documentation and archiving artifacts.
• Build application architecture for the company’s Digital Life’s Help and Support; increased efficiency and reconciled $2M through strategic reduction of call volume.
• Designed scalable, cost-effective technology information and user experience architecture for Digital Life Application 2.0. Integrated Video Doorbell, Amazon’s Alexa, and Google Voice supporting 400K customers.
• Facilitated the establishment of a new business unit; reduced enterprise risk by executing information security initiatives including an application proof of concept.
• Saved $70K per month by designing and developing a conversion tool; transformed customers' SMS messages into push messages.

Optimized business investments with realistic software development strategies that developed high levels of customer satisfaction and bridged the gap between management and technical teams. Oversaw a team of 12 junior software development specialists to provide guidance and direction.

• Created a new operating system and interface for the company, resulting in decreased costs and improved company-wide efficiency.
• Organized a previously chaotic software development department into a highly efficient and productive unit that reduced average project completion time from 2 months to 5 weeks.
• Developed training processes for all new hires in the software development department at two different locations, increasing productivity and reducing errors.
• Resolved many problematic relationships with third-party computer hardware vendors, encouraging greater communication and clarity between all parties involved.
• Managed a $3.5M development program for a major international financial investment group that reduced transaction errors by 28%.

Worked in tandem with the IT Manager in coordinating the work of over 20 Java developers. Conceptualized, developed, rolled out, and maintained various software programs for the finance, human resource, and customer service departments. 

• Guaranteed full functionality of software applications by liaising with end-users in user acceptance testing.
• Spearheaded development projects, strategically allocating tasks to contractors and junior developers to optimize resources.
• Provided technical support to junior developers, assuring security, user acceptability, and value of the software applications.

Spearheaded enterprise company database migration to a cloud-based system. Led development team of 20+ engineers, programmers, and IT specialists to complete data model implementation tasks and meet program milestone goals.

• Built cross-functional team comprised of junior SQL developers, software engineers, and IT professionals.
• Researched original database operations and functionalities to determine opportunities for improvement and expansion.
• Interviewed and selected ideal technology vendor for cloud-based services.
• Drafted report documentation and wrote user instructions for cloud-based program management.
• Delegated database maintenance, troubleshooting, and user feedback analysis tasks following migration project completion.

Spearheaded the creation and tailoring of software applications and tools using cutting-edge development and coding practices. Directed all phases of the SDLC, from coding and prototyping through testing and rollout. 

• Led the development and optimization of key programs’ performance using C#, .NET, and SQL, enhancing operational efficiency by 40%.
• Conceptualized and implemented routine enhancements on online web applications, guaranteeing the achievement of all service level agreements (SLAs).
• Directed 12 developers in the development and maintenance of a pioneering fin-tech web application using ASP.NET, C#, and Agile/Scrum methodologies.

Managed a team of 7 to 9 developers globally, onsite, and offshore. Provided solutions for business reporting requirements for internal and external customers of Thermo King.

• Managed team activities that include allocation of work, team mentoring, tracking the progress of the work, and ensuring its completion on time.
• Set up the entire BI environment for Cognos and OBIEE.
• Worked closely with the network team for the server architecture to support a robust BI environment. Installed and configured the Cognos and OBIEE toolsets.
• Designed and implemented the complete security model to address data level and object level security for users.
• Played a key role in setting up an enterprise-wide data warehouse solution.
• Performed gap analysis on the business requirements and BI DW environment shortfalls.
• Gathered, documented, and validated business requirements and line the BI space per the requirements.
• Performed detailed analysis of source data and designed the extract transform and load strategies to load the cleaned-up data into the EDW to make it one source of truth for the data.
• Designed and documented the data mappings from source to EDW.
• Designed and developed several DAC plans to facilitate the data loads.
• Stayed cognizant of other projects and their data loads into the EDW and addressed the impact of multiple data loads into the same tables nightly.
• Re-used the existing BI DW components to satisfy business needs for data without expanding the DW BI space unnecessarily with additional components.
• Planned, designed, documented, implemented, and tested upgrades to all components of BI.
• Traveled throughout the globe to present, knowledge transfer, and train user community on a new project.
• Earned Presidents’ Award for the Driving to Excellence project, and the TK Pillar of Pride for outstanding achievement, and various Bravo Awards for project accomplishments.

Built relationships with internal and external stakeholders to promote multimillion-dollar software engineering projects. Sourced and negotiated with third-party computer hardware and software vendors to ensure the highest quality products were at the company’s disposal for every project.

• Created and delivered optimization opportunities utilizing relationship management skills and technical expertise.
• Served as the key technical lead on product development teams to resolve escalated improvement requests.
• Increased U.S. market satisfaction rate in the Northwest and Southwest regions by 15% and decreased the overall number of improvement requests by 30%.
• Retained more than $5 Million in accounts by designing and introducing the best products and service offerings through analysis of existing security issues for our major customers.
• Developed requirements for new software applications focused on foreign markets through regular and close engagement with engineering and sales teams.