Real estate assistant
Resume examples

Supported the property manager in managing three 50-unit commercial properties, including maintenance and occupancy. Coordinated the activities of cross-functional staff, including maintenance workers and cleaners. Met with potential clients, providing tours across units that met their needs.

• Ensured tenant satisfaction by providing timely communication and assistance on a wide range of issues.
• Achieved over 95% tenant approval rates through swift response to all complaints or help requests.
• Increased occupancy by 40% within one month by collaborating with the property manager to design strategic marketing materials.

Deliver an outstanding client experience for a high-volume real estate agency with a vast client portfolio. Drive real estate sales operations by streamlining processes and workflows for both agents and clients. Coordinate appointments, viewings, events, and closing proceedings. Manage multiple databases with records for insurance, properties, and client accounts.

• Expanded company’s real estate database by 50 listings, enabling up to $20M in potential revenue by efficiently processing and adding listings.
• Created agreement templates that saved hundreds of manual hours each year and that were adopted by several other branches in the region.
• Generated monthly and quarterly reports for leadership to track performance metrics and adjust strategies to achieve sales goals.
• Manage calendars for 4 real estate agents, coordinating with various stakeholders to optimize efficiency and minimize travel time and costs.
• Procure up to $10,000 in promotional materials for open houses and events each month.

Deliver administrative support for property management company, including answering phones, managing calendars, and maintaining records. Respond to messages and inquiries from prospective and current tenants, providing prompt, accurate information about properties and escalating any issues to management.

• Compile relevant data on property occupancy and demographics and deliver to sales and marketing teams.
• Schedule and lead dozens of viewings each week.
• Support budget management by ensuring timely receipt and reconciliation of rent collection.
• Track maintenance requests and communicate daily with maintenance staff to ensure proper building and unit access and completion of requests.
• Designed marketing materials, brochures, and informational guides that have been distributed to thousands of residents across 7 apartment complexes.

Provide administrative support to a team of 5 real estate agents. Respond to email, phone, and in-person inquiries, providing information regarding services and listings. Organize office records and maintain a clean, inviting front office for prospective and current clients.

• Created Excel spreadsheets for each agent to efficiently organize listings and clients.
• Communicate daily with prospective clients, providing friendly and accurate service that directly contributes to portfolio growth.
• Post real estate listings in nationwide database and regularly review third-party websites for listing accuracy.
• Prepare various forms and agreements for real estate agents, allowing them to focus on revenue-generating activities and client relations.
• Follow up on leads via phone and email for a warm handoff to real estate agents.

Reporting to the property manager, coordinated all occupancy and maintenance functions. Prepared and disseminated vital communication to residents, swiftly attended to various facility issues, and collaborated with leasing agents to increase occupancy.

• Assisted the property manager in designing a service delivery strategy that was instrumental in amplifying occupancy by 50%.
• Pivotal in the establishment of robust systems that enhanced rent and other income collection.
• Assured strict adherence to the set residency guidelines by serving residents with notices on lease violations, rent defaulting, etc.

Built and maintained impactful relationships with tenants and real estate managers from 5 different properties. Leveraged communication and negotiation skills to foster positive and collaborative work environments.

• Worked with tenants to understand, document, and report inquiries and grievances.
• Controlled incoming and outgoing communications on a daily basis.
• Balanced daily office management responsibilities with relationship-building efforts.
• Spearheaded event scheduling and oversight operations.