Assistant property manager
Resume examples

Supported the property manager in managing three 50-unit commercial properties, including maintenance and occupancy. Coordinated the activities of cross-functional staff, including maintenance workers and cleaners. Met with potential clients, providing tours across units that met their needs.

• Ensured tenant satisfaction by providing timely communication and assistance on a wide range of issues.
• Achieved over 95% tenant approval rates through swift response to all complaints or help requests.
• Increased occupancy by 40% within one month by collaborating with the property manager to design strategic marketing materials.

Deliver administrative support for property management company, including answering phones, managing calendars, and maintaining records. Respond to messages and inquiries from prospective and current tenants, providing prompt, accurate information about properties and escalating any issues to management.

• Compile relevant data on property occupancy and demographics and deliver to sales and marketing teams.
• Schedule and lead dozens of viewings each week.
• Support budget management by ensuring timely receipt and reconciliation of rent collection.
• Track maintenance requests and communicate daily with maintenance staff to ensure proper building and unit access and completion of requests.
• Designed marketing materials, brochures, and informational guides that have been distributed to thousands of residents across 7 apartment complexes.

Reporting to the property manager, coordinated all occupancy and maintenance functions. Prepared and disseminated vital communication to residents, swiftly attended to various facility issues, and collaborated with leasing agents to increase occupancy.

• Assisted the property manager in designing a service delivery strategy that was instrumental in amplifying occupancy by 50%.
• Pivotal in the establishment of robust systems that enhanced rent and other income collection.
• Assured strict adherence to the set residency guidelines by serving residents with notices on lease violations, rent defaulting, etc.