Real estate assistant
Resume examples

Supported the property manager in managing three 50-unit commercial properties, including maintenance and occupancy. Coordinated the activities of cross-functional staff, including maintenance workers and cleaners. Met with potential clients, providing tours across units that met their needs.

• Ensured tenant satisfaction by providing timely communication and assistance on a wide range of issues.
• Achieved over 95% tenant approval rates through swift response to all complaints or help requests.
• Increased occupancy by 40% within one month by collaborating with the property manager to design strategic marketing materials.

Provide administrative support to a team of 5 real estate agents. Respond to email, phone, and in-person inquiries, providing information regarding services and listings. Organize office records and maintain a clean, inviting front office for prospective and current clients.

• Created Excel spreadsheets for each agent to efficiently organize listings and clients.
• Communicate daily with prospective clients, providing friendly and accurate service that directly contributes to portfolio growth.
• Post real estate listings in nationwide database and regularly review third-party websites for listing accuracy.
• Prepare various forms and agreements for real estate agents, allowing them to focus on revenue-generating activities and client relations.
• Follow up on leads via phone and email for a warm handoff to real estate agents.

Reporting to the property manager, coordinated all occupancy and maintenance functions. Prepared and disseminated vital communication to residents, swiftly attended to various facility issues, and collaborated with leasing agents to increase occupancy.

• Assisted the property manager in designing a service delivery strategy that was instrumental in amplifying occupancy by 50%.
• Pivotal in the establishment of robust systems that enhanced rent and other income collection.
• Assured strict adherence to the set residency guidelines by serving residents with notices on lease violations, rent defaulting, etc.