IT support
Resume examples

Provided remote technical support and assistance to clients/customers across the country. Responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance, and troubleshooting various computer systems, software, hardware, and other technical components.

• Utilized standard help desk procedures and processes to document and resolve technical issues for end-user requests.
• Assisted with user access, creation, editing, and troubleshooting in Google Workspace and Active Directory.
• Provided expertise to maintain and support various IT systems while adhering to company and department strategies and standards.
• Troubleshot hardware and software problems and made recommendations for upgrades and configurations implementation.
• Tasked with designing and maintaining Document Libraries, SharePoint sites, workflows, and Google applications in support of business practices.

Reported to the IT Director, providing general technical support and training to faculty and students in the use of hardware, software, A/V equipment, mobile devices, and more. Configured, deployed, and troubleshot technologies in classrooms, auditoriums, and offices.

• Assisted fellow IT staff with hardware setup, network troubleshooting, data entry, event support, equipment deployment, and record keeping.
• Monitored existing support ticket statuses and conditions while maintaining documentation of ticket resolutions.
• Provided technical assistance and application support while adhering to established processes and procedures to ensure a reliable workplace.
• Responded to and resolved IT support ticket queries in an organized and timely manner while constantly updating users on the status of their requests.
• Consulted with users to determine appropriate hardware/software needs and prioritized requests based on urgency and availability.