IT support

IT support
Resume examples

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IT support
IT support
Resume examples

9IT support resume examples found

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IT help desk technician

Entry level

Provided remote technical support and assistance to clients/customers across the country. Responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance, and troubleshooting various computer systems, software, hardware, and other technical components.

  • Utilized standard help desk procedures and processes to document and resolve technical issues for end-user requests.
  • Assisted with user access, creation, editing, and troubleshooting in Google Workspace and Active Directory.
  • Provided expertise to maintain and support various IT systems while adhering to company and department strategies and standards.
  • Troubleshot hardware and software problems and made recommendations for upgrades and configurations implementation.
  • Tasked with designing and maintaining Document Libraries, SharePoint sites, workflows, and Google applications in support of business practices.

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IT support specialist

Entry level

Reported to the IT Director, providing general technical support and training to faculty and students in the use of hardware, software, A/V equipment, mobile devices, and more. Configured, deployed, and troubleshot technologies in classrooms, auditoriums, and offices.

  • Assisted fellow IT staff with hardware setup, network troubleshooting, data entry, event support, equipment deployment, and record keeping.
  • Monitored existing support ticket statuses and conditions while maintaining documentation of ticket resolutions.
  • Provided technical assistance and application support while adhering to established processes and procedures to ensure a reliable workplace.
  • Responded to and resolved IT support ticket queries in an organized and timely manner while constantly updating users on the status of their requests.
  • Consulted with users to determine appropriate hardware/software needs and prioritized requests based on urgency and availability.

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Desktop support technician

Entry level

Provided Tier I Level support in an onsite/multi-site location for clients. Applied technical knowledge of various current protocols, operating systems, and standards working with engineers. Demonstrated a complete understanding of technical manuals, procedural documentation, and OEM guides.

  • Communicated with clients online or by phone to understand descriptions of their computer or network problems.
  • Performed PC and computer installation, setup, and maintenance of hardware and software for new and existing users.
  • Deployed, configured, and provided performance tuning for Apple, Linux, Windows, and servers with other operating systems.
  • Troubleshot hardware and software issues and recommended necessary upgrades and configurations for implementation.
  • Analyzed and diagnosed wired and wireless local area networks and made repairs primarily using remote service software.

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