Help desk - Free Resume examples & templates (2024)

10Help desk resume examples found

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IT help desk technician Help desk technician Help desk support

Experience level

Entry level Experienced Senior

IT help desk technician

Senior

Provided expertise on numerous IT systems, delivering a high level of customer service and exceptional technical support for end-user software/hardware. Performed analysis, diagnosis, and resolution to a variety of issues, documenting and maintaining an inventory of all computing equipment and purchases.

Resolved complex issues requiring detailed applications and systems expertise that have been escalated from Tiers 1 to 3.
Installed microcomputer hardware and software, customized software patches according to specific requirements, and corrected technical issues.
Worked onsite and remotely to ensure service tickets, diagnostic programs, and isolation problems are adequately addressed and fixed promptly.
Reviewed and addressed recurring or escalated issues by bringing technical cost-effective solutions to company executives.
Configured, deployed, troubleshooted, and resolved issues to software and hardware, peripheral devices, and networks.

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Help desk technician

Senior

Complex role requiring comprehensive knowledge of technical components to deliver effective and prompt solutions to ensure customer satisfaction.

Performed diagnostic assessments hardware and system performance to identify issues and ensure effective resolution.
Routinely evaluated department operational policies and procedures to find bottlenecks and suggest improvements to upper management.
Trained new recruits on standard technical support process to ensure the accurate documentation and delivery of technical support services to customers.
Kept abreast of all projects within assigned team and provide routine progress reports to department head to streamline workflows and define performance goals.

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