Help desk
Resume examples

Provided remote technical support and assistance to clients/customers across the country. Responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance, and troubleshooting various computer systems, software, hardware, and other technical components.

• Utilized standard help desk procedures and processes to document and resolve technical issues for end-user requests.
• Assisted with user access, creation, editing, and troubleshooting in Google Workspace and Active Directory.
• Provided expertise to maintain and support various IT systems while adhering to company and department strategies and standards.
• Troubleshot hardware and software problems and made recommendations for upgrades and configurations implementation.
• Tasked with designing and maintaining Document Libraries, SharePoint sites, workflows, and Google applications in support of business practices.

Interactive technical support position requiring sharp problem solving and communication skills.

• Liaised with colleagues to provide comprehensive support to user on both hardware and software issues.
• Provided prompt responses and solutions to incoming inquiries and reported issues.
• Routinely delivered detailed reports to supervisors on the status of all technical issues and assigned projects.
• Provided ample support in during installations and testing of company systems to ensure quality performance.