Dental care
Resume examples

Built a practice around a caring and compassionate approach to patients and their dental needs. Effectively diagnosed and treated patient needs while counseling on the best ways to maintain and improve oral health. Provided a full range of dental services for all ages including family dentistry, dental crowns, veneers, dental implants, CEREC, and cosmetic dentistry. Strive to improve the overall health of patients by focusing on preventing, diagnosing, and treating conditions associated with your teeth and gums. 

• Conducted oral examination including a visual examination, charting, periodontal probing, diagnosis, and treatment recommendations.
• Built quality dashboards by utilizing cost parameters to measure quality.
• Obtained x-rays, including the panoramic x-ray for proper diagnosis of the anterior (front) and posterior (back) teeth as well as the bite-wing x-ray series for proper diagnosis of proximal decay of posterior teeth.
• Performed surgery by preparing the area for an implant and place the implant in the mouth.
• Implemented a useable and validated Patient Safety Toolkit (PST) for documenting AEs for Patient Safety.
• Incorporated continuous dental staff training programs for dental staff to promote a healthy work environment that breeds success.

Trained 20+ dental assistants and trainees over 3-year period. Leveraged team leadership and multitasking skills to support dentistry operations while initiating training and mentorship programs.

• Spearheaded management of dentist office training and mentorship initiatives following transfer of previous senior administrator to different facility.
• Developed and refined hands-on training programs to support junior dental assistants.
• Oversaw weekly performance reviews and coaching opportunities as needed.
• Leveraged talent management skills to prepare dental assistants for success.

Directed the front-desk functions, providing training and mentorship to a team of 4 departmental receptionists. 

• Increased word-of-mouth referral by 40% through personalized and best-in-class service and post-appointment calls to check client progress.
• Enhanced the patient experience by maintaining a clean and welcoming reception area and placing magazines beside each seat to assist patients with passing the time.
• Implemented a new system that amalgamated most of the reception processes into one window, reducing the time taken to serve one patient from 10 minutes to just under 5 minutes.