Dental care
Resume examples

Worked directly with children and families to provide proper oral hygiene education, instill healthy habits, and administer corrective care. Maintained impactful relationships over 2-year period and reduced cavity occurrences by 40%.

• Spoke with patients to understand at-home practices.
• Delivered educational presentations and hosted honest conversations to convey the importance of diligent brushing, flossing, and sanitary practices.
• Completed corrective care procedures including installation and maintenance of braces and fillings.
• Tracked patient progress over time and directed bi-annual follow ups.

Performed basic administrative duties such as answering calls, scheduling appointments, verifying insurance, processing payments, and filing documents. Assisted dentists and dental hygienists in various treatment procedures such as composite restorations, bridge/crown/veneers, root canals, surgical tooth extraction, implants, dentures by utilizing four-handed dentistry techniques.

• Established aseptic techniques for sterility and cleanliness optimizing patient comfort and safety as per OSHA regulations.
• Educated children and adults for cultivating good eating habits ensuring a lifetime of good oral health.
• Operated Digital X-ray and Panoramic X-ray machines, sterilized instruments, maintain lab equipment. and counseled patients on postoperative and general oral health care.
• Prepared patients for treatment while ensuring patients feel extremely comfortable and safe during the treatment process.
• Trained new hires on the clinic’s dental processes and procedures.

Oversaw dental records of 2500 patients by maintaining and updating medical records, entering new patient information into the system, and transferring X-rays, and medical reports to the specialists.

• Liaised between healthcare providers and patients regarding insurance claims and payments, Insurance benefits verification, Insurance coverage and Explanation of Benefits(EOB), payment processing, respond to denials and outstanding claims.
• Provided financial agreements by guiding patients regarding treatment plans and available payment options for out-of-pocket expenses which could be paid in installment.
• Received, stored, and verified receipts of the dental inventory by continually monitoring stock and anticipating needed supplies. Analyze department performance and implements necessary changes to improve operations and profitability.
• Optimized work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service.
• Ensured monthly revenue goals of doctors and dental hygienists are achieved by rescheduling appointments and filling the available spots.
• Rescheduled 80% of 500 canceled appointments due to the COVID situation by creating a strong online presence.
• Ensured safety and sanitization at the clinic as per CDC and ADA(American Dental Association) guidelines.

Served as on-call dentist up to 5 times per month on weekends to handle emergency procedures and patient requests. Maintained excellent time management skills to balance additional responsibility with daily operations.

• Collaborated with other doctors and outpatient facility staff on a regular basis.
• Assessed weekly and monthly schedules to predict high-volume periods.
• Reviewed patient files prior to checkups.
• Practiced patient confidentiality in accordance with HIPAA rules and regulations during interviews.

Maintained 100% patient confidentiality during 4-year tenure with dentist office. Communicated with patients and maintained accurate reports.

• Conducted patient interviews and preliminary examinations.
• Collaborated with dental surgeons to interpret and document X-ray results.
• Championed HIPAA regulations and took care when discussing or documenting sensitive patient information.
• Established and maintained effective patient relationships.

Revitalized the front-desk function by routinely instituting process improvements with a keen focus on reducing costs, service times, and patient complaints. 

• Enhanced client satisfaction by introducing a queuing system that reduced the patient time at the front desk from 10 minutes to a maximum of 4 minutes.
• Improved the scheduling function by taking clients through all the treatment plans and scheduling appointments according to their availability. 
• Drafted a FAQ response sheet that was pivotal in slashing the time taken per call from an average of 8 minutes to just under 5 minutes.

Performed an average of 10-15 patient examinations per day over 2-year timeframe. Conducted specialized operations such as extractions and fillings as well.

• Worked with office staff to ensure accurate patient files and schedules.
• Practices patient confidentiality and leveraged excellent communication skills during each scheduled visit.
• Educated patients on dental procedures and proper oral hygiene practices.
• Remained up-to-date on all dental operational best practices.

Spearheaded conduction and documentation for various basic and advanced dental procedures over 3-year timeframe. Collaborated with senior dental surgeons and office staff on a routine basis.

• Prepped patients for and performed digital imaging procedures.
• Reviewed, documented, and relayed X-ray results to patients.
• Offered schedules and walk-in teeth cleaning procedures for facility patients.
• Supported dentists with root canal and tooth extraction processes.
• Facilitated medication refills in person and over the phone.

Developed and implemented documentation process improvement initiative to streamline patient file maintenance by 30%. Worked with office staff to roll out new procedure.

• Communicated with office staff to identify opportunities for improvement in documentation management.
• Reached out to hospital IT department to strategize automation solution.
• Selected and adopted new, automated filing application to assist with daily administrative tasks.
• Supervised transition to new system and trained office staff on its use.
• Tracked office efficiency and patient report accuracy over time to document improvement results.