Customer service representative

Customer service representative
Resume examples

Resume Examples Objectives and summaries
Customer service representative
Customer service representative
Resume examples
Resume Examples Objectives and summaries

Customer service representative

Entry level

Advise customers on products, services, and current promotions, identifying and recommending appropriate products and services based on their needs and preferences.

  • Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
  • Engage with customers to provide a positive customer experience, answering questions and resolving complex customer inquiries.
  • Create and maintain customer loyalty through excellent customer interactions.
  • Welcome new customers and transfer warm leads to sales department.
  • Participate in on-going training and development.
  • Leverage excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

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Customer service representative

Experienced

Serve as the primary point of contact for clients enrolled in company’s needs-based programs. Provide the connection between our Product Development and Sales teams. Demonstrate hard work ethic coupled with an upbeat, positive attitude, and strong attention to detail.

  • Reduced service calls 10% by adding KSA section to service webpage.
  • Work closely with customers and product managers to provide rapid and accurate service.
  • Utilize appropriate resources and materials to resolve client inquiries or concerns with limited escalation to supervisors.
  • Develop and maintain positive client relations and coordinates with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

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Customer service representative

Senior

Respond to client requests and anticipate needs by answering general inquiries, addressing any problems or concerns, and ensuring a successful program experience. Through demonstrated effective listening, can analyze client concerns, and provide solutions in a timely and efficient manner.

  • Reduced customer attrition 80% by designing and executing new service offering.
  • Provide a best-in-class client service experience over the phone and other communication channels.
  • Develop and maintain positive client relations and coordinates with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.

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