Quality Assurance
Resume examples

Built world-class manufacturing teams at the factory while implementing processes and best practices as well as identifying and mitigating risks to engineer high-quality products. Instrumented manufacturing requirements, quality standards, and product quality plan to ensure products meets the expectations of target customers. Improved field quality through effective investigations.

• Created PFMEAs, control plans, and test/inspection guidelines to identify and eliminate risks associated with products and processes.
• Led cross-functional problem-solving teams to drive process and product improvements and facilitated issue resolution including root cause investigations and development, implementation, and validation of effective corrective and preventive actions.
• Supported validation of new products and new production lines.
• Collaborated with internal supply chain and external suppliers to drive continual improvement of supplier quality.
• Managed control of non-conforming products and developed disposition guidelines.
• Drove production operations to achieve both production and quality KPIs.

Ensured availability of trailers and railcars, coordinating with the transportation department and updated rules and regulations for staff training and educational seminars to enhance the capacity building of the workers.

• Handled customer complaints related to quality and performed quality audits as a result.
• Analyzed data processing reviews and measured market dynamics.
• Managed strong relationships with clients, agencies, and other departments.
• Fostered positive culture ensuring superb quality products for business growth.
• Improved corrective and preventive practices in current processes.
• Adhered to federal rules, laws, and regulations and monitored strict compliance.
• Performed quality assessments and evaluations.

Understood software requirements, including architecture and test boundaries, and performed testing of all specifications and features developed by software development teams while writing automation scripts and analyzing test results. 

• Designed and developed automation test scripts.
• Conducted performance and user acceptance tests for software component testing.
• Handled cost-effective software delivery within described timelines. 
• Created technical documentation, manuals, and guidelines for clients.
• Participated as a valuable team member in the SDLC & STLC processes.
• Analyzed and maintained software products for modification and reuse.
• Planned and organized meetings for software quality and performance assurance. 
• Managed software life cycle process using the best practices.

Managed all quality assurance activities, prepared reports, executed plans as per quality standards and policies, and was also responsible for QA staff and QMS. 

• Coordinated training program for QA team and organized seminars for quality compliance.
• Supervised all quality-related activities to ensure on-time delivery.
• Investigated and tracked all customer complaints by providing solutions.
• Participated in contractual meetings, site visits, and inspection rounds.
• Gathered information for quality audits and investigations.
• Developed quality control plans and adhered to strict compliance with quality standards.
• Supported QMS documentation at the site and in office setup.
• Collaborated with higher management to resolve contract & quality issues.

Challenging role requiring leadership and project management skills to oversee a 5-man team of skilled professionals to delivery projects within budget and on time without compromising quality.

• Led meetings with clients to surmise their vision and budget and ensure the delivery of projects in compliance with their ideas without compromising quality.
• Oversaw the acquisition of material and equipment in building projects to ensure quality and integrity of engineering structures.
• Evaluated and optimized quality control systems to promptly identify flaws and implement corrective actions to mitigate risks.
• Directly oversaw the recruitment and training of staff to ensure compliance with quality standards and an optimized work process seamless collaboration is encouraged.