Property manager
Resume examples

Oversee tenant relations, maintenance, security, and facilities management for 2 condo complexes with a combined 300 units and over 900 residents. Serve as point of contact for all residents and homeowners and field inquiries from prospective buyers and real estate agents. Uphold condominium policies, regulations, and by-laws as well as local property laws.

• Supervise team of 5-7 maintenance staff, scheduling and supervising regular cleaning and upkeep of communal spaces and outdoor areas.
• Advise 2 Homeowners Associations (HOAs) on budget, capital planning projects, local laws and regulations, and staffing issues.
• Prevented litigation by leading mediation sessions, conducting legal research, and facilitating satisfactory resolutions for 2 major disputes and dozens of smaller tenant issues.
• Oversaw $650,000 safety project to install new security cameras and lighting for condo parking lots and entrances, including selecting, negotiating, and managing various contractors.
• Procured and set up online system for contractor invoices, HOA dues collection, and month-end closing of accounts.

Assisted with the management of a single-family rental property.

• Collected rent from tenants by arranging visits to home on a specific date every month.
• Hired and paid maintenance companies to fix common issues such as plumbing, air conditioning, and electricity.
• Interviewed tenants and followed the Fair Housing Act to ensure non-discriminatory treatment.
• Inspected property for toxins and damage from infestations from pests such as termites, ants, and rats.
• Worked with a leasing agent to recruit potential tenants.
• Edited and updated rental agreements to include information pertaining to care and maintenance of property.

In charge of maintenance of a 24-unit apartment complex.

• Prepared vacated units for tenants by cleaning and repairing interior spaces.
• Evaluated potential tenants through the application process.
• Advertised vacant units through a real estate broker and described features of units accurately and honestly.
• Processed paperwork for tenants who passed the evaluation process.
• Collected and processed monthly rental payments from tenants.
• Managed conflicts and disputes among tenants.
• Followed the guidelines of the Fair Housing Act.
• Performed bi-weekly property inspections to ensure that utilities worked properly.
• Composed emails to tenants on maintenance issues being attended to by construction and janitorial teams.

Managed several housing complexes, including over 300 apartment units.

• Kept track of financial revenue, including invoices, rental payments, and additional fees through bookkeeping.
• Prepared monthly owner reports including financial data and other records on tenants.
• Attended homeowner’s association meetings and answered all questions pertaining to rental properties.
• Kept up to date with changes in housing market such as rental prices, inflation, and property values.
• Contracted construction company to repair apartment complexes and lawn care company to landscape around buildings.
• Paid property taxes, mortgages, and homeowner’s insurance.
• Wrote contract agreements and terms of condition for potential tenants to read and sign.

Worked as a property manager for a 4-unit multi-plex.

• Assessed applications for housing and accepted and rejected applicants.
• Collected monthly rent fees from tenants.
• Fined tenants for violating contract agreements.
• Regularly inspected property for maintenance issues such as pipe leaks, malfunctioning ventilation, and electricity outages.
• Worked with a real estate agency to list property on market when vacant.
• Contracted lawn care, roofing, electrician, and plumbing companies to maintain and repair property.
• Cleaned, sanitized, repaired, and painted interior and exterior of vacant units.
• Updated applications and terms of agreement in accordance with the Fair Housing Act.

Managed multiple single housing units for homeowners.

• Filed paperwork for tenants going through application process.
• Managed cash flow of rental collections and additional fees issued to tenants (i.e., fines for violating terms of service agreement).
• Prepared monthly reports on property maintenance issues needing repair.
• Oversaw contractors hired to perform maintenance on homes.
• Assisted with real estate listings and ensured the accuracy of information provided.
• Evicted tenants who did not follow significant contractual agreements such as refusal to pay rent and vandalism of property.
• Adhered to the Fair Housing Act when interviewing potential tenants.

Manage 55-unit apartment complex with a pool, clubhouse, dog park, and 3 reservable recreation areas. Handle all community relations, maintenance, event reservations, and day-to-day operations. Collaborate with marketing and sales teams to develop and implement initiatives that generate interest and enthusiasm for the property. Enforce community policies and regulations.

• Field 20+ inquiries from prospective and current tenants each week.
• Promote community engagement by planning and organizing quarterly events, with attendance rising to over 50 residents per event.
• Bring in new tenants by contributing innovative ideas for promotions and pitching property to prospective clients during showings and open houses.
• Manage resident requests for repairs and maintenance in Yardi software and select and deploy appropriate tradespeople (i.e., electricians, plumbers) to promptly resolve issues.
• Proposed and implemented a work order management system that allows residents to submit requests and track order progress on a mobile app.