Hospitality

Hospitality
Resume examples

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Hospitality
Hospitality
Resume examples

6Hospitality resume examples found

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Experience level

Hotel front desk

Senior

Greeted customers while performing check-in/check-out procedures for arriving guests utilizing manual and computerized methods ensuring guest satisfaction is an all-time high. Accurately calculated posts monies, receipts, and guest accounts using proper cash handling methods and established company procedures.

  • Answered all inbound calls and reserved accommodation by effectively communicating hotel rates and information.
  • Grew revenue by increasing occupancy by leveraging upselling techniques.
  • Handled cash transactions at the front desk ensuring compliance with hotel policies and state and federal regulations.

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Hotel front desk

Experienced

Performed daily financial analysis, inventory checks, by auditing POS journals to break down revenue, servers’ fees, tips, paid out, and settlements by the cashier. Updated front office system revenue expenses and allowances to generate daily financial reports.

  • Created a customer-centric environment resulting in a memorable dining experience to propel customer satisfaction, retention, brand awareness, and loyalty.
  • Achieved 100% performance rating in all internal and external surveys.
  • Served as the first point of contact for resolving all issues concerning customer care and quality.
  • Grew customer base by delivering excellent communication skills, hospitality, and upselling techniques.
  • Collaborated with kitchen staff and other team members to ensure timely and accurate food preparation.
  • Worked with the management team to assist with the planning and coordination of events.

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