12Hospitality resume examples found
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Delivered exceptional customer service at the front office by welcoming customers and making seating arrangements while providing attentive service all the time. Answered multiple phone lines and handed menus while maintaining a waitlist of patrons during busy meal service.
Received and checked-in guests in the 400-room resort. Answered calls, responded to queries, took or confirmed reservations, and resolved complaints. Maintained a clean reception area and managed the cash register.
Managed the operations involved in keeping up a four-star hotel and implemented policies and procedures for guests and staff to adhere to.
Provided hospitality services to VIP guests by managing reservations collaborating with bar and kitchen staff regarding the arrival of VIP guests. Drove revenue through cultivating positive relationships with the guests to build loyalty and repeat business. Leverage consultative selling approach to identify key trends, uncover customer needs to improve sales while effectively communicating with guests regarding events and services.
Employed an advanced in-house hotel management system in maintaining a comprehensive record of all the hotel’s 300 rooms. Facilitated guest pick-ups and drop-offs, traveler’s checks cashing, and arrangement of rooms according to guest specifications.
Oversaw the operations of a five-star hotel and assigned tasks and responsibilities to hotel staff to ensure a satisfactory experience for guests. Worked with the budgeting department to maintain hotel features and amenities.
Decreased average wait times by 40% with developed and integrated seating arrangement and operations. Partnered with managers to codify improved process as restaurant best practices.
Greeted customers while performing check-in/check-out procedures for arriving guests utilizing manual and computerized methods ensuring guest satisfaction is an all-time high. Accurately calculated posts monies, receipts, and guest accounts using proper cash handling methods and established company procedures.
Managed a leading multi-million-dollar luxury hotel with 700 rooms and 120,000 square feet of meeting space. Built and maintained effective customer relationships with all decision-makers and influencers across multi-entity functions. Automated business processes while creating business plans and improving team performance.
Drove dining area management and seating rotations to maintain overall efficiency during peak lunch and dinner hours. Maintained constant communication with servers and restaurant staff.
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