Property manager
Resume examples

Oversee tenant relations, maintenance, security, and facilities management for 2 condo complexes with a combined 300 units and over 900 residents. Serve as point of contact for all residents and homeowners and field inquiries from prospective buyers and real estate agents. Uphold condominium policies, regulations, and by-laws as well as local property laws.

• Supervise team of 5-7 maintenance staff, scheduling and supervising regular cleaning and upkeep of communal spaces and outdoor areas.
• Advise 2 Homeowners Associations (HOAs) on budget, capital planning projects, local laws and regulations, and staffing issues.
• Prevented litigation by leading mediation sessions, conducting legal research, and facilitating satisfactory resolutions for 2 major disputes and dozens of smaller tenant issues.
• Oversaw $650,000 safety project to install new security cameras and lighting for condo parking lots and entrances, including selecting, negotiating, and managing various contractors.
• Procured and set up online system for contractor invoices, HOA dues collection, and month-end closing of accounts.

Deliver administrative support for property management company, including answering phones, managing calendars, and maintaining records. Respond to messages and inquiries from prospective and current tenants, providing prompt, accurate information about properties and escalating any issues to management.

• Compile relevant data on property occupancy and demographics and deliver to sales and marketing teams.
• Schedule and lead dozens of viewings each week.
• Support budget management by ensuring timely receipt and reconciliation of rent collection.
• Track maintenance requests and communicate daily with maintenance staff to ensure proper building and unit access and completion of requests.
• Designed marketing materials, brochures, and informational guides that have been distributed to thousands of residents across 7 apartment complexes.

Manage a portfolio of 150+ small business clients across 3 counties. Collaborate regularly with local real estate agents to identify vacancies and place appropriate businesses. Advocate for clients by leading contract negotiations and ensuring favorable terms and conditions. Maintain strong working knowledge of market tends and commercial pricing.

• Represent up to 50 clients in negotiations every year, focusing on tax benefits and flexible contract terms to add value beyond baseline rent.
• Conduct viewings of vacant properties, successfully placing over 90% of clients in units within 3 months.
• Coach tenants on dispute resolution and consult with legal counsel to provide optimal advice.
• Generated over $1M in cost savings for portfolio to date by advising on best-fit spaces.
• Deployed email marketing campaign that brought in over 50 new leads.

In charge of maintenance of a 24-unit apartment complex.

• Prepared vacated units for tenants by cleaning and repairing interior spaces.
• Evaluated potential tenants through the application process.
• Advertised vacant units through a real estate broker and described features of units accurately and honestly.
• Processed paperwork for tenants who passed the evaluation process.
• Collected and processed monthly rental payments from tenants.
• Managed conflicts and disputes among tenants.
• Followed the guidelines of the Fair Housing Act.
• Performed bi-weekly property inspections to ensure that utilities worked properly.
• Composed emails to tenants on maintenance issues being attended to by construction and janitorial teams.

Managed the property in the absence of the property manager. Established measures to ensure the property generated sustainable cash flow. Engaged with potential residents to identify their needs and adjust service offerings to meet them.

• Closed sales by marketing lease properties to potential clients and accelerating paperwork processing.
• Augmented residents' satisfaction by providing exceptional service beyond residents' original requests, increasing retention rates by 40%.
• Marketed the property through various channels, including print media, websites, social media, referrals, etc., increasing occupancy by 35%.

Supervised $2M renovation construction project for 3-family rental property. Oversaw operations and ensured timely completion within 6-month period.

• Collaborated with property manager to outline update requirements.
• Recruited vendors and delegated construction and maintenance tasks.
• Liaised with tenants and communicated project schedule, expectations, and scope of work.
• Handled all financial responsibilities and invoicing tasks before, during, and after project completion.

Managed multiple single housing units for homeowners.

• Filed paperwork for tenants going through application process.
• Managed cash flow of rental collections and additional fees issued to tenants (i.e., fines for violating terms of service agreement).
• Prepared monthly reports on property maintenance issues needing repair.
• Oversaw contractors hired to perform maintenance on homes.
• Assisted with real estate listings and ensured the accuracy of information provided.
• Evicted tenants who did not follow significant contractual agreements such as refusal to pay rent and vandalism of property.
• Adhered to the Fair Housing Act when interviewing potential tenants.