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Hotel front desk

Hotel front desk
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Hotel front desk
Hotel front desk
Resume examples
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4Hotel front desk resume examples found

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Hospitality resume examples
Hostess Hotel front desk Hotel manager
Experience level
Experienced Senior

Hotel front desk

Senior

Greeted customers while performing check-in/check-out procedures for arriving guests utilizing manual and computerized methods ensuring guest satisfaction is an all-time high. Accurately calculated posts monies, receipts, and guest accounts using proper cash handling methods and established company procedures.

  • Answered all inbound calls and reserved accommodation by effectively communicating hotel rates and information.
  • Grew revenue by increasing occupancy by leveraging upselling techniques.
  • Handled cash transactions at the front desk ensuring compliance with hotel policies and state and federal regulations.
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Hotel front desk

Senior

Employed an advanced in-house hotel management system in maintaining a comprehensive record of all the hotel’s 300 rooms. Facilitated guest pick-ups and drop-offs, traveler’s checks cashing, and arrangement of rooms according to guest specifications. 

  • Increased returning guests’ rate by 30% by placing complimentary gifts such as flowers and wines for new guests.
  • Proactively networked with event organizers in the city, achieving 100% occupancy during high-profile events.
  • Assisted the marketing team with developing captivating brand marketing campaigns that increased local guest traffic by 40%.
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