Help desk

Help desk
Resume examples

Resume Examples Objectives and summaries
Help desk
Help desk
Resume examples
Resume Examples Objectives and summaries

Help desk support

Experienced

Ensure customer service is timely and accurate on a daily basis by recruiting, training, and supporting a highly efficient and effective team of help desk representatives and technicians. Maintain customer service standards by contributing to improving customer support by actively responding to queries and handling complaints.

  • Improved production and efficiency by delegating staff to specific roles.
  • Manage the help desk team and evaluate performance to create innovative recommendations.
  • Establish best practices through the entire support process by developing and reviewing daily, weekly, and monthly reports on help desk team's productivity.
  • Follow up with customers to identify areas of improvement and develop an effective and workable framework for managing and improving customer support accordingly.
  • Develop and oversee the team's knowledge base and ensure top quality solutions are available to the staff.
  • Advise management on situations that may require additional client support or escalation.

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