1. Home
  2. Examples
  3. Customer service
  4. Help desk
  5. Help desk technician resume examples
Help desk technician

Help desk technician
Resume examples

Resume Examples Objectives and summaries Templates Create your resume
Help desk technician
Help desk technician
Resume examples
Resume Examples Objectives and summaries Templates

4Help desk technician resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Help desk technician resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Help desk technician resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Help desk resume examples
IT help desk technician Help desk support Help desk technician
Experience level
Entry level Experienced Senior

Help desk technician

Experienced

Log all received issues into proprietary help desk ticketing system, classifying and prioritizing incidents with excellent written communication for other technicians to respond to. Use sound judgement to identify trends, anticipate customer needs, and determine when to escalate incidents.

  • Developed 14 knowledge articles to reduce customer frustration and decrease resolution time.
  • Provide technical and functional support, resolving 90% of tickets during first contact.
  • Receive and respond to calls, emails, live chats, and web inquiries from system users.
  • Collaborate with Tier 2 support to enhance knowledge and improve service level agreements (SLA).
Copy to clipboard 21

Help desk technician

Experienced

Identify problems and implement solutions with accurate communication to ensure courteous, timely, and effective resolution of customer issues. Ensure compliance with security procedures for data handling.

  • Improved first-contact resolution 20% by creating customer handling guide.
  • Act as the Tier 1 point of contact for internal and external customers on a busy service desk. Provide thorough triaging of tickets by liaising with other service teams.
  • Identify, recommend, develop, and implement internal training programs to increase system literacy and self-sufficiency.
  • Participate in planning sessions for process improvement and make recommendations based on experience and past customer interactions.
Copy to clipboard 11

Professional resume templates

Make a resume that wins you interviews! Choose one of these professionally-designed resume templates and follow 3 easy steps to complete.

Create a perfect resume in a few minutes

  • Field-tested resume templates created by experts
  • Powered by Resume.io
  • Try now for free!
Resume examples
Use this template
Use this template
Use this template
Use this template
Use this template
Use this template

Free resume templates

  • Free for personal use
  • Direct download as a Microsoft Word document
  • Created by a CPRW certified resume expert
  • Optimized for applicant tracking system (ATS) screening

Choosing a correct resume format and template

Resume examples

Resume template

Download our American style resume template. Chronological resume format. Download a functional resume template.

resume chronological
Downloadresume-template-chronological.docx 18 KB

Learn more about the differences between a resume and a CV.

CV template

Download our British/European style cv template. Similar to a resume but more commonly used in Europe, Asia and Africa.

cv template

Downloadcv-template.docx 29.34 KB