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Leadership position at Billy’s Barber Shop with responsibilities encompassing the management of the operations of 3 associate barbers and the training of 2 interns to ensure that Billy’s recognized and loved customer service style was delivered to every patron.

  • Continuously researched and developed haircutting techniques to deliver new and exciting haircuts to patrons that accentuates their features.
  • Leveraged communication and relations skills to nurture positive working relationships with other barbers in the shop to promote a conducive and welcoming environment to patrons.
  • Increased customer retention rate by 50% by utilizing customer relations skills to inquire about their hair and preferences to develop a treatment plan that is tailored to their needs and hair goals.
  • Provided unrivaled customer service and an optimized customer experience to each patron, resulting in a significant increase in customer referrals.

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