Travel agent
Resume examples

Booked travel itineraries/plans for a diverse clientele including businesses, families, and singles. Leveraged world-class service to clients throughout the travel cycle ( customer engagement to return) resulting in surpassing revenue goals, highest client retention, and repeat business.

• Continually monitored competitive market and Travel Trends by analyzing prices.
• Researched exotic travel locations, resorts, cruises, airlines, hotels for a diversified clientele.
• Delivering marketing presentations and resolving customer issues by clearly listening to the needs of the clients.
• Designed customized travel plans by understanding client budgets and needs.
• Cultivated business relationships with Global Third-Party Vendors (cruise lines, hotels, airlines, and ground transportation services) while traveling to their sites and analyzing/auditing their service quality.

Created sales and marketing strategies to expand the agency business and maximize revenue goals. Organized domestic and international individual and group travel to multiple locations across the globe including Europe, Asia, and Australia. Served as a trusted advisor for group travel, excursions, cruises, weekend getaways, bachelor/bachelorette parties, birthday parties, and wedding celebrations.

• Performed airfare and accommodation booking partnering with Third-Party Providers while providing discounts to clients to increase profit margin.
• Booked cruise cabins and room block orders for Princess, MSC Cruises, Royal Caribbean, Holland America, Norwegian, Costa and others.
• Developed digital marketing plan and new media strategy, including content marketing, and social media utilizing Twitter, Facebook, Instagram, LinkedIn, Pinterest to run marketing campaigns.