Case manager
Resume examples

Provided case management services for over 100 clients annually while serving as the direct point of contact for clients who were referred or volunteered for diabetes treatment, management, and support; coordinated assessment planning, implementation, screening, care coordination, and evaluation.

• Provided case management for 9 high-acuity families including 2 home visits per week. Worked with birth parents, youth, and children dealing with issues including medical illness, emotional, behavioral, and medical problems.
• Assessed social and emotional factors to help the client and family adhere to medical recommendations and overcome problems in daily living.
• Initiated referrals and linkages to ancillary services including specialty clinics and consultations to ensure the health care needs of the client are met.
• Served as the primary liaison between health care professionals and the client to maintain continuity of care.
• Hired and trained facilitators; led a collaborative environment and championed staff training on all processes and operating models.
• Recruited and enrolled participants to complete surveys and interviews to assess safety risk; maintained accurate records, safeguarding the confidentiality of subjects. Instituted HIV prevention groups for youth.
• Conducted home visits and performed needs assessments, care coordination, and wrap-around services for families referred by the Department of Children and Families.
• Managed all facets of the Youth Development Program including mental health, medical and dental care, community connections, education, and employment services.
• Prepared treatment plans and facilitated crisis intervention and disaster response/recovery services to diverse populations; supported case management goals and developed and fostered skill-building with individuals and groups.
• Trained Case Managers on documentation of statistical and uniform case recordings, realistic goals, and treatment plans.