Esthetician
Resume examples

Developed valuable knowledge of beauty products and skin types whilst working as a receptionist in a reputable spa with a diverse clientele.

• Leveraged customer service and communications skills to provide a welcoming environment to the establishments’ clients, both regular and walk-in clients.
• Assessed clients’ needs, preferences and beauty products to develop a detailed profile for an optimized and personalized customer service.
• Maintained a detailed log of clients’ appointments, and ensured a pleasant end to their visit by assisting them in checking out.
• Maintained communication with clients and recommend beauty products that are compatible with their skin type and preferences, successfully increasing product sales by 20%.

Multifaceted role encompassing customer relations and leadership skills to oversee over 4 staff members.

• Provided consultations to clients to assess their skin conditions and recommend skin care regimens and beauty products.
• Delivered top-tier skin care treatments to a diverse clientele encompassing deep cleansing facials, exfoliations, chemical peels, etc.
• Encouraged customer loyalty and increased referral rate by employing relations and customer service expertise to build strong relationships with clients and optimize customer experience.
• Oversaw schedule management and supervised 4 employees to ensure a streamlined work process.

Leadership role requiring customer service and team management expertise to deliver an optimized experience to a diverse clientele.

• Performed advanced skincare treatments on a diverse clientele with different skin types. Procedures include chemical peels, IPL hair removal, deep cleansing facials, etc.
• Scheduled consultations with clients to assess their skin conditions, document their preferences and develop a treatment plan that helps them achieve their beauty goals.
• Optimized the clinic’s sales by evaluating clients’ needs and recommending in-house products that would help address those needs.
• Ensured to arrange follow-ups with clients and keep up with developments in their treatment journeys, this increase the customer satisfaction rate to 99% and established customer loyalty.

Customer-centric role at a beauty store requiring up-to-date knowledge of products and techniques.

• Welcomed clients and promptly built rapport to drive communication and assess their needs.
• Updated knowledge on newest products and application techniques to better assist clients.
• Developed upselling skills to encourage more purchases and improved overall sales.
• Managed all appointments and attended to walk-ins, performed check-out procedures.

Customer-centric role requiring both technical and communication skills to ensure the delivery of premium beauty treatments to a diverse clientele.

• Researched new treatment techniques to provide clients with top of the line beauty services.
• Provided individualized consultations to clients to examine and catalogue their skin types, pain-points and develop targeted treatment plans to help them achieve their goals.
• Broadened the clinic’s client base and increased revenue by working to launch targeted promotional events and social media campaigns.
• On boarded new employees and provided training on standard processes to ensure adherence and the delivery of premium customer service across all functions.

Multifaceted role requiring administrative and customer service skills in support of a beauty parlor.

• Handled reception and check-out duties to ensure a seamless workflow throughout the day.
• Managed schedules, booked appointments and attended to walk-in clients to assess their needs and direct them to the professional best suited to help them.
• Kept abreast of the parlor’s product offerings and gave informed recommendations to clients.
• Discussed schedules and appointments with estheticians to ensure organized processes and the delivery of premium service to each client that works through the door.

Challenging role requiring advanced leadership and customer service skills to manage a portfolio of over 50+ loyal clients and train over 5 new estheticians.

• Examined clients’ skins and document their goals to develop individualized skincare treatment plans that help attain their goals.
• Increased the clinics’ sales by leverage knowledge in cosmetic product composition and client’s skin type to recommend compatible in-house skincare products that help clients achieve great results.
• Employed leadership skills to train and manage over 5 new estheticians, ensuring a streamline work process and an optimize employee productivity.
• Leveraged customer service skills to deliver a personalized customer service experience to clients, maintaining a customer satisfaction rate of 98%.