Provided the highest level of technical expertise in the analysis, installation, configuration, testing, and maintenance of Enterprise Technology Architecture. Supported all phases of projects, programs, and initiatives to facilitate requirement elicitation for application servers and content management.
Directed a broad range of IT initiatives for a diversified education and media company. Provided incident/situation management and ongoing technical training to over 500 users while resolving issues promptly with ITIL methodologies. Supported over 130 licensed users annually.